Business Development Center Team Lead

Lunghamer Buick GMC•Waterford Township, MI

About The Position

Lunghamer Automotive Group is looking for an experienced BDC Team Leader to lead, motivate, and grow our Business Development Center. This is not an entry-level position. Candidates must have previous automotive BDC/call center experience AND management or team-lead experience. We’re looking for someone who knows how to drive activity, coach a team, hold people accountable, and most importantly—get appointments in the door.

Requirements

Previous automotive BDC and/or call center experience
Previous management, supervisor, or team-lead experience
Strong phone and customer-service skills
Experience working in a CRM and managing lead follow-up
Proven ability to coach and motivate a team
Strong organizational and time-management skills
The ability to lead by example and jump in wherever needed

Nice To Haves

Take ownership of the department
Develop their team
Drive results
Create a culture where people want to win

Responsibilities

Lead, coach, motivate, and hold the BDC team accountable
Monitor daily calls, leads, appointments, show rates, and results
Coach phone skills, objection handling, texting, emailing, and follow-up
Ensure internet leads and inbound opportunities are handled quickly and correctly
Make outbound calls and work leads alongside the team
Train and onboard new BDC representatives
Monitor CRM activity, tasks, notes, and lead follow-up
Help establish daily and monthly goals and keep the team focused on hitting them
Work closely with sales management to maximize appointments, shows, and sold opportunities
Create a positive, competitive, high-energy team environment