Service BDC
Family Car Group•Burleson, TX
•Onsite
About The Position
The Business Development Center Representative is responsible for receiving all incoming service calls, establishing relationships with customers and scheduling appointments for the Service Advisors. The BDC Representative interacts daily with Service Advisors, Service Managers, support staff and customers.
Requirements
- High school diploma or equivalent
- Excellent oral, written and interpersonal communication skills
- Extensive customer service, sales, or telemarketing background
- Computer literacy, strong organizational and follow-up skills
- Ability to read and comprehend instructions and information
- Excellent problem solving skills
Responsibilities
- Receiving inbound service phone calls
- Identifying the client's needs and scheduling appointments
- Placing outbound phone calls to potential leads for Toyota Loyalty and Engagement
- Ensuring all clients concerns are addressed prior to appointment date
- Contacting clients prior to appointment date to confirm appointment
- Following up post visit to ensure customer satisfaction
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Basic Life Insurance
- Accident & Critical Illness Insurance
- Paid Training
- Short Term Disability
- Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
