Service BDC Representative

Dan Wolf Automotive Group • Naperville, IL

5d • Onsite

About The Position

As a BDC Service Representative you’ll play an important supporting role in the success of our business by ensuring that customers are satisfied. The Service Business Development Representative (SBDR) is responsible for answering inbound service phone calls, making outbound calls, and managing live chats, all while demonstrating the high level of professionalism that Dan Wolf Automotive Group is known for. This position plays a vital role in driving customer satisfaction, promoting dealership services, and contributing to the overall growth of the service department. This full-time position works 4 weekdays and Saturday.

Requirements

• A Positive Attitude
• Good verbal and written communication skills
• Self-motivation and self sufficient
• Proficiency with Microsoft Word, Excel, and Outlook
• Drive to succeed customer expectations
• Excellent organizational skills

Nice To Haves

• BDC Dealership Experience preferred

Responsibilities

• Schedule and coordinate service appointments for guests
• Respond to customer inquiries via phone, SMS, and email
• Guide guests through the appointment scheduling process
• Ensure all guest questions are answered accurately and promptly
• Maintain clear, professional, and timely communication
• Deliver a positive and helpful customer experience at every interaction
• Follow up with guests as needed to support appointment completion
• Keep communication organized and up to date across all channels

Benefits

• Paid Vacation after 90 days
• Eligible for up to 5 weeks of Paid Vacation
• Paid Holidays
• Paid Training
• Growth opportunities
• Excellent Health, Dental, & Vision Insurance
• 401K
• Positive & motivating work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed