Bdc Service

Pat Lobb Toyota of McKinney • McKinney, TX

2d • Onsite

About The Position

The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Service Department. The BDC Representative interacts daily with the BDC Manager, Service Advisors, support staff and customers.

Requirements

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem solving skills

Nice To Haves

• Proven track record in the automotive industry
• Impeccable reputation
• Commitment to customer service at the highest level

Responsibilities

• Receiving inbound phone calls and leads
• Identifying the client's needs and scheduling appointments
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
• Contacting clients prior to appointment date to confirm appointment
• Following up post visit to ensure customer satisfaction

Benefits

• Excellent earning potential
• Ongoing company-wide training
• Growth opportunities
• Professional, enthusiastic and supportive working environment
• Medical, Dental, Vision, & Life Insurance
• Supplemental Disability, Accident, Cancer, Critical Illness & Life Insurance is available
• 401(k) plan with employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED