Service BDC Associate

Teton Auto Group•Idaho Falls, ID

7d•$17 - $19•Onsite

About The Position

A Business Development Associate provides customer service with a positive, customer-first attitude. They should be comfortable speaking on the phone and be knowledgeable on the pricing and details of services available. They should stay organized and up to date on the latest information regarding sales and services.

Requirements

Comfortable speaking on the phone.
Knowledgeable on the pricing and details of services available.
Organized.
Up to date on the latest information regarding sales and services.

Responsibilities

Provide excellent customer service using the skills of MAGIC and phone scripts.
Provide customers with an easy to buy and easy to do business with experience.
Responsible for answering and scheduling inbound phone calls.
Responsible for screening Toyota vehicles via TIS for any open recalls (when applicable).
Responsible for responding to all text, emails, and messages within a half hour it was received.
Assist all Service Advisors in answering paged calls if they are not able to answer.
Continuously screen schedule for at least two days in advanced for overbooking concerns, part issues etc.
Perform follow ups with Service Advisors and Parts Advisors.
Provide customers with accurate pricing on maintenance services and repair work.
Screen and respond to Podium messages that are directed toward the service department.
Screen follow up work sheet for declined services and make 2nd attempt on sales.
Create and screen outbound call list for Toyota Care (or like systems), unused PPM, recalls and customers that have not been into the dealer in established parameters.
Check with Service Advisors and Parts Advisors for potential appointment opportunities.
Responsible for performing daily follow-up calls/messages from previous day work.
Performing follow up calls/messages for Toyota survey or appropriate manufacturer surveys.