Business Development Center Representative

Toyota of Orlando•Orlando, FL

1d•$100,000•Onsite

About The Position

Toyota of Orlando is looking for a bilingual, goal-driven Appointment Setter to join our dynamic team! The Appointment Setter supports our sales efforts by contacting prospective customers in a call center environment. Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Sales team.

Requirements

1-2 years customer service experience in an outbound calling environment
Outstanding written and verbal communication skills
Prior phone experience, required
E-leads experience a plus
Automotive BDC experience
Proficient in MS Office
Ability to work evenings until 9:00 PM
Ability to work weekends as business needs dictate
Bilingual (English and Spanish) fluency is required for this position and must be demonstrated during the hiring process

Nice To Haves

E-leads experience

Responsibilities

Maintain a minimum standard of outbound calls to prospective customers
Approach each call with a goal to transfer or set an appointment for customers to visit the dealership
Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers
Adhere to lead management plan guidelines for each lead in your database
Respond to internet leads and inquiries
Accurately record interactions with each prospective customer in our database
Other reasonable duties as may be requested