Business Development Center Representative
About The Position
We're hiring a Business Development Representative to be the voice of Graff Kia. You're the first human touch after a customer clicks, calls, or chats. You partner with our AI platform (BDC.AI) — it handles first-contact and 24/7 coverage; you handle everything that needs a person: qualifying leads, booking appointments, following up with sold customers, and coordinating service handoffs. You'll work from our Chesterton store and be part of a dedicated Kia team, not a call-center pool. This is a role for someone who wants to own outcomes — not just check boxes on a call list.
Requirements
- Comfort on the phone. This is a talking job, and you should like it.
- Strong written communication — customers text and email as much as they call.
- Basic computer fluency — you can move between browser tabs, keep notes, and pick up new software.
- Self-discipline. Nobody is standing over your shoulder counting your calls; the numbers do it for you.
- Reliability. Being on time and being on shift matters here.
Nice To Haves
- Prior BDC, call center, retail, hospitality, or automotive experience.
- Familiarity with VinSolutions, PBS, Reynolds & Reynolds, or similar dealer software.
- Bilingual (Spanish/English) is a plus.
- Great habits and a desire to learn.
Responsibilities
- Respond to every internet lead, phone call, and chat inquiry for Kia within minutes (not hours).
- Qualify leads: understand what the customer wants, their timeline, trade situation, and financing needs.
- Book appointments — real, confirmed appointments — with the right salesperson at the right time.
- Follow up with prospects who didn't buy on their first visit. Persistence is the job.
- Manage the AI escalation queue: when BDC.AI hands a conversation over to a human, that's you.
- Book service appointments for customers reaching out by phone, text, or web form.
- Follow up on declined recommendations and lost RO opportunities.
- Coordinate the sales-to-service handoff so first-service visits go smoothly.
- Support the service department during peak hours as needed.
- Work inside VinSolutions CRM — logging every touch, updating every lead status.
- Manage tasks and callbacks in a disciplined cadence.
- Partner with your Kia sales floor and service advisors — you're on the same team, not a separate department.
- Attend a short daily huddle and a weekly one-on-one with the BDC Manager.
Benefits
- Health, dental, vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Employee vehicle purchase and service discounts
- Real career path
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
