Business Development Center Representative

Covert Buick GMC of Austin•Austin, TX

6d•Onsite

About The Position

As a Business Development Representative (BDR) at Covert Buick GMC, you’ll serve as the essential link between our dealership and prospective customers. Your role is to build trust, answer product and purchasing questions, and schedule appointments that lead to exciting vehicle-buying experiences. You'll be the first impression of our brand—welcoming, knowledgeable, and responsive.

Requirements

Excellent verbal and written communication skills
Friendly, polished, and professional phone presence
Basic computer proficiency; experience with Microsoft Office and CRM platforms preferred
Strong time management and multitasking abilities
High level of organization and attention to detail
Valid driver’s license and clean driving record

Nice To Haves

Previous customer service, sales, or automotive experience is a plus!

Responsibilities

Respond to inbound leads and inquiries via phone, email, and text
Make proactive outbound calls to follow up on leads and schedule appointments
Qualify prospective customers and connect them with the appropriate sales team member
Provide accurate, engaging information about vehicle availability, features, and promotions
Ensure all customer interactions are logged and updated in the CRM
Maintain professionalism and strong communication in all customer touch points
Stay informed about current inventory and dealership processes
Collaborate with the sales team to ensure seamless customer experience
Consistently meet or exceed monthly appointment-setting goals