BUS DEVELOP COORD

Rafih Auto Group•Shelby Township, MI

1d•$16 - $17

About The Position

Rafih Auto Group is seeking an Automotive Business Development Center Representative for its growing team at Audi of Rochester Hills. The ideal candidate has dealership experience, strong phone skills, knowledge and understanding of sales, and a desire to grow professionally. The role involves responding to customer calls and online inquiries, arranging and following up on sales appointments, sharing initial product information, coordinating with dealership staff, and maintaining prospect information in the CRM.

Requirements

Excellent oral and written communication skills.
Great customer service skills.
Outstanding organizational skills.
Proficient computer skills.

Nice To Haves

Dealership experience.
Great phone skills.
Knowledge and understanding of sales.
Desire to grow professionally.

Responsibilities

Answer customer calls and establish follow-up with sales appointments.
Respond promptly and professionally to internet inquiries using email, scripts, and templates.
Provide customers with initial product information and direct them to appropriate dealership resources.
Follow up with leads who are not yet ready to make an appointment or who do not show up.
Coordinate follow-up with dealership associates and the Sales Manager to ensure proper customer service and sales processes.
Use the CRM tracking system daily to update prospect notes and organize follow-up.