Business Development Center Representative/Receptionist - Audi Shawnee Mission

Audi Shawnee Mission•Merriam, KS

1d•Onsite

About The Position

The Business Development Center Representative/Receptionist at Audi Shawnee Mission helps build and maintain customer relationships and support customer retention. The role welcomes dealership guests, identifies the purpose of their visit, and directs them to the appropriate department or team member. It also supports a seamless, personalized guest experience by answering and routing calls, scheduling service appointments, handling customer-focused outbound calls, responding to web inquiries, and assisting with customer concerns. The representative operates a multi-line phone system and communicates with customers, guests, and callers in a professional, friendly, and courteous manner. The role requires accurate documentation of customer interactions through detailed call logs, records, and reports, as well as adherence to the company’s appearance, dress code, and grooming standards. Additional duties may be assigned by management.

Requirements

Must be at least 18 years of age.
Must have a valid driver’s license to operate a motor vehicle.
Exceptional customer service and communication skills.
Ability to multitask and remain organized in a fast-paced environment.
Strong attention to detail and accuracy in recordkeeping.
Professional demeanor and a positive, customer-first attitude.
Commitment to creating a welcoming and memorable experience for every guest.

Responsibilities

Build and maintain strong customer relationships to support ongoing customer retention through multiple communication channels.
Answer and professionally route incoming phone calls to the appropriate department or team member.
Schedule service appointments and help create a seamless, personalized experience for every guest.
Operate a multi-line phone system, handling inbound and customer-focused outbound calls.
Communicate professionally, courteously, and in a friendly manner with customers, guests, and callers.
Welcome customers to the dealership, identify the purpose of their visit, and direct them accordingly.
Respond to web-based inquiries and assist with customer concerns to support guest acquisition and retention.
Maintain detailed call logs, records, and reports documenting customer interactions.
Maintain a professional appearance and follow company dress code and grooming standards, including wearing company-branded apparel when required.
Perform additional duties and responsibilities as assigned by management.

Benefits

Market-leading medical plans, including PPO, HSA, and FSA options.
Multiple dental plans, including orthodontics, and vision plans.
Vacation and sick leave available from Day 1.
Four weeks of paid parental leave available from Day 1.
401(k) match with 100% vesting after one year and immediate eligibility at age 18.
Short- and long-term disability options.
Accident and critical illness plans.
Basic life, pet, legal, and identity insurance.
Training and development opportunities for all employees.
Employee discounts on vehicle purchases, parts, service, hotels, travel, and more.
Educational reimbursement for general and specialized technical automotive degrees.
Employee assistance programs.
Paid holidays: New Year’s Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.