Lia Honda Northampton - Business Development Center/Internet Sales

The Lia Group • Northampton, MA

11d

About The Position

Lia Honda Northampton is seeking an experienced Internet Sales/Business Development Center Agent. The role involves responding to internet and phone leads, maintaining customer follow-up, answering product and specials questions, and setting appointments. The agent works with the BDC, sales, and management teams to support a streamlined customer process and effective communication, and uses the CRM daily. The position requires evening and Saturday availability, a professional appearance, a positive attitude, and a clean, valid driver's license. Prior experience is preferred.

Requirements

• Willingness to work evenings and Saturdays.
• Organized, ambitious, and self-starting, with an enthusiastic personality.
• Prompt and courteous manner.
• Professional appearance and positive attitude.
• Comfort speaking with customers by phone, email, text, and face-to-face.
• Excellent verbal and written communication skills.
• Clean and valid driver's license.

Nice To Haves

• Prior experience is preferred.

Responsibilities

• Answer internet and phone leads and maintain follow-up until an appointment is made.
• Reach out to customers who missed appointments.
• Work with the BDC, sales, and management teams to streamline the customer process and maintain effective communication.
• Work within the CRM daily.
• Answer customer questions about product knowledge and current specials.
• Set appointments.
• Follow up with customers who have already visited to continue assisting with their search.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with employer match.
• Continued education and manufacturer hands-on and web-based training.
• Paid time off.
• Paid weekly.
• Employer-funded life insurance plan.
• Discounts on services and parts.
• Employee vehicle purchase plans.
• Company-provided uniforms.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed