Internet Business/Sales Development Center Associate (BDC)

Ancira Chevrolet•San Antonio, TX

23h

About The Position

Ancira-Winton Chevrolet is seeking an energetic, customer-focused Automotive Business Development (BDC) Sales Coordinator. As an early point of contact for dealership customers, the coordinator helps create a positive first impression and connects customers with appropriate vehicles and sales professionals. The role manages internet leads, inbound calls, online inquiries, appointment scheduling, and customer follow-up. Success requires excellent communication, attention to detail, a positive attitude, and the ability to work effectively in a fast-paced environment. The schedule includes rotating weekday shifts of 8:30 AM–6:00 PM, 10:00 AM–7:00 PM, or 12:00 PM–9:00 PM; Saturdays from 9:00 AM–7:00 PM; Sundays off; and one scheduled weekday off on Tuesday, Wednesday, or Thursday. Monday team meetings at 8:30 AM are required.

Requirements

Strong verbal, written, and interpersonal communication skills.
Professional phone presence and a customer-service mindset.
Excellent listening, typing, and data-entry skills.
Strong grammar, spelling, and written communication abilities.
Ability to manage multiple customer interactions simultaneously while maintaining accuracy and professionalism.
Proficiency with computers, web browsers, email, and Microsoft Office applications.
Ability to learn and effectively use CRM and dealership software platforms.
Dependable attendance and punctuality.
Positive attitude, coachability, and a desire to succeed.
Ability to remain professional and productive in a fast-paced, high-volume environment.
Personal cell phone usage must be limited to work-related communication during scheduled work hours.

Nice To Haves

Previous customer service, sales, call center, hospitality, or retail experience.

Responsibilities

Serve as the first point of contact for prospective customers.
Respond promptly and professionally to internet leads, inbound phone calls, text messages, and online inquiries.
Schedule, confirm, and follow up on customer appointments.
Help customers identify vehicles that meet their needs and interests.
Develop and maintain working knowledge of Chevrolet vehicles, used inventory, features, capabilities, towing capacities, and available programs.
Accurately document customer interactions, appointments, and outcomes in CRM and dealership systems.
Assign leads and appointments according to dealership processes.
Follow established phone, email, text, and follow-up workflows.
Stay aware of current incentives, special programs, inventory availability, and dealership updates.
Direct non-sales inquiries to the appropriate department.
Provide a positive, professional customer experience in every interaction.
Resolve customer concerns professionally, with integrity and urgency.
Use CRM, lead management, communication, and dealership technology systems accurately and efficiently.
Collaborate with Sales Associates, Sales Managers, Service personnel, and fellow BDC team members to support dealership goals.
Answer and route incoming calls using approved dealership standards.