BDC
About The Position
As a BDC Representative, you’ll be the first point of contact for our customers—helping create a seamless and positive experience from the very first interaction. Answer incoming calls and schedule service & sales appointments Respond to customer inquiries via phone, email, text, and online chat Follow up with customers and confirm appointments Re-engage “no show” customers and reschedule visits Manage and update customer records in CRM (VinSolutions) Handle internet leads from initial contact through appointment setting Coordinate with sales and service departments on appointments Stay current on automotive terminology, products, and manufacturer programs Support marketing campaigns by contacting customers about promotions Maintain professionalism and deliver exceptional customer service
Requirements
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Team-oriented attitude with a positive mindset
- Interest in the automotive industry (experience is a plus!)
Responsibilities
- Answer incoming calls and schedule service & sales appointments
- Respond to customer inquiries via phone, email, text, and online chat
- Follow up with customers and confirm appointments
- Re-engage “no show” customers and reschedule visits
- Manage and update customer records in CRM (VinSolutions)
- Handle internet leads from initial contact through appointment setting
- Coordinate with sales and service departments on appointments
- Stay current on automotive terminology, products, and manufacturer programs
- Support marketing campaigns by contacting customers about promotions
- Maintain professionalism and deliver exceptional customer service
- Assist with moving and positioning vehicles as needed
- Occasionally demonstrate vehicles to customers
- Support team operations and complete additional assigned tasks
Benefits
- Medical, Dental, and Vision Insurance (80% employer-paid for employees)
- Life Insurance & AD&D
- Short- and Long-Term Disability Coverage
- 401(k) Plan (eligible after 1 year)
- Paid Time Off (accrue 1 hour for every 30 hours worked)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
