BDC Representative

Milton Martin Toyota • Gainesville, GA

7d • $14

About The Position

Be the Voice of Exceptional Service at Milton Martin Toyota! Are you a strong communicator with a passion for helping others? Do you thrive in a fast-paced, customer-focused environment? Milton Martin Toyota is looking for a Service Client Care Coordinator to join our Business Development Center (BDC) — a vital part of our service department's success. As the first point of contact for many of our valued customers, you'll play a critical role in shaping the service experience from the very first call. If you're friendly, detail-oriented, and driven by results, we want to talk to you! What We Offer: Medical, Dental and Vision insurance A 401(k)-retirement plan with company match Basic Life with AD&D and Short-Term Disability 100% covered by employer Employee Discounts and Rewards Program Paid Time Off Work/Life Balance Clear paths for Career Advancement and on-the-job training Enjoy a supportive team culture , premium facilities and the opportunity to grow with a company that truly values its employees and gives back to the community.

Requirements

• Excellent verbal communication and active listening skills
• High attention to detail and follow-through
• Professional phone presence and strong organizational skills
• Ability to multitask in a high-volume call environment
• Comfortable using customer service and scheduling software (CRM/DMS)
• Positive attitude, team player, and a strong work ethic

Nice To Haves

• Bilingual is a plus!

Responsibilities

• Handle inbound calls quickly and professionally to assist customers and schedule service appointments
• Make outbound calls to follow up on recalls, ToyotaCare, loyalty rewards, extended warranties, and more
• Review service history to recommend additional services during appointment setting
• Stay current on promotions, service specials, recalls, and updates
• Operate CRM and DMS software confidently and efficiently
• Develop product knowledge of Toyota vehicles and service offerings

Benefits

• Medical, Dental and Vision insurance
• A 401(k)-retirement plan with company match
• Basic Life with AD&D and Short-Term Disability 100% covered by employer
• Employee Discounts and Rewards Program
• Paid Time Off
• Work/Life Balance
• Clear paths for Career Advancement and on-the-job training
• Enjoy a supportive team culture , premium facilities and the opportunity to grow with a company that truly values its employees and gives back to the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees