BDC Representative

McGrath Imports Parent•Elmwood Park, IL

13h

About The Position

MCGRATH CITY HONDA is seeking an EXPERIENCED, qualified BDC representative to help grow our BDC. We are looking for a long term, goal oriented individual with a strong history of performance in this position. This department handles 100% of all incoming Internet Leads into the dealership.

Requirements

Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service.
Working PC knowledge & the ability to navigate the internet is required.
Ability to multitask in a fast-paced environment.
Professional work ethic.
Customer service skills.
Good time management skills.
Outstanding communication skills.

Responsibilities

Answer all incoming phone calls according to script and schedule a sales appointment.
Make several outbound calls per day.
Log all Customer-comments.
Schedule follow-up contact if no appointment is made.
Contact Customers using scripts to schedule appointments for sales.
Contact Customers based on current marketing initiatives.
Respond to Customer website-requests.
Contact Internet Customers via email and phone to schedule a Sales appointment.
Follow up on Internet Customer emails according to a pre-determined timeline.
Notify necessary departments when an appointment is scheduled.
Ability to meet or exceed monthly goals.