Business Development Account Manager

Project Access•Atlanta, GA

2d•Remote

About The Position

The Business Development Account Manager is the heart of our client relationships — the person our partners know, trust, and call when they need something. This role is about more than account management; it’s about showing up with warmth, ownership, and follow-through every single day. If you've spent your career in the nonprofit or social services sector, you already understand that relationships are the foundation of impact — and that's exactly the mindset we're looking for. You will serve as the central point of contact for our partners — Developers, Property Management companies, and ESG investors — ensuring they experience exceptional service, proactive communication, and swift resolution when challenges arise. Working closely with the Director of Business Development and our program delivery teams, you will be the steady, reliable presence that keeps our partnerships strong and our clients coming back. This job may be a great fit for you if: You are a natural relationship builder — warm, charismatic, and the kind of person people genuinely want to call when something goes wrong. You've worked in mission-driven environments and understand the unique dynamics of nonprofit partnership, community accountability, and social impact. You bring grit and resilience to your work; you don’t shy away from a tough conversation, and you don’t let a challenge linger. You take complete ownership of your accounts and follow through until things are truly resolved — not just on paper. You've contributed to grant proposals, partnership decks, or funding applications and know how to translate program outcomes into compelling narratives for external audiences. You're comfortable managing complex projects across multiple stakeholders, keeping timelines, deliverables, and communication on track. You remain calm under pressure, think clearly in the middle of difficult situations, and have a way of making people feel heard and cared for even when things get hard. You take the time to truly understand the communities and partners you serve, and that knowledge shows in every interaction. You’re organized enough to juggle competing priorities and tenacious enough to see every project through to the finish line.

Requirements

Bachelor's Degree in Business, Marketing, Communications, or related field
3–5 years in client success, account management, customer service leadership, or a related client-facing role with a proven track record in retention, relationship building, and seeing issues through to resolution
Experience working in or closely with nonprofit organizations, social services agencies, or community development initiatives strongly preferred
Experience supporting or managing projects end-to-end, including coordinating timelines, stakeholders, and deliverables in a fast-paced, mission-driven environment
Familiarity with ESG investing, social impact measurement, or community development preferred
Exceptional conflict resolution and de-escalation skills; ability to remain calm under pressure and identify at-risk accounts early
Exceptional written and verbal communication skills with professional presentation abilities for client-facing interactions
Strong analytical and problem-solving abilities; outstanding organizational skills with meticulous attention to detail
Ability to manage multiple priorities and stakeholders simultaneously; experience coordinating cross-functional teams
Natural relationship builder with high emotional intelligence and consultative approach
Proficiency with CRM systems (Salesforce or similar), donor management systems (Bloomerang), and project management tools (Smartsheet)
Advanced Microsoft Office skills (Excel, PowerPoint); experience with data visualization, reporting tools, ROI models, and financial projections
Valid Driver's License, clean driving record, and current automobile insurance
Successful completion of background check

Responsibilities

Serve as primary point of contact for all existing clients, building trusted relationships that drive long-term retention
Conduct quarterly business reviews and proactively monitor account health through check-ins, surveys, and performance metrics
Identify early warning signs of potential churn and implement immediate intervention strategies to maintain 90%+ retention rates
Track client satisfaction scores, lifetime value, and engagement metrics while anticipating needs before issues escalate
Lead de-escalation and resolution of all customer service issues, acting as the client advocate and central coordination point between clients and internal departments
Establish clear issue resolution protocols with defined response times; handle day-to-day communications with urgency and professionalism
Identify systemic issues affecting multiple clients and work with leadership to implement permanent solutions
Document concerns, resolutions, and lessons learned; coordinate cross-functional teams for complex issues
Execute seamless handoffs from Business Development to program delivery teams with standardized onboarding processes
Monitor 30/60/90-day milestones to guarantee successful program launches with early wins
Identify service expansion opportunities within existing partnerships; collaborate with Director of Business Development on data-supported growth strategies
Coordinate contract renewals, COIs, and negotiations; organize client appreciation events and investor meetings
Qualify incoming leads through market research and discovery conversations; support initial discovery calls to understand deals and customer journey
Prepare detailed prospect profiles, needs assessments, and customized presentations with case studies and ROI models; draw on experience with proposal development to craft compelling, mission-aligned narratives for prospective partners
Support the preparation and coordination of partnership proposals
Maintain CRM systems and generate pipeline reports tracking conversion rates and opportunity status
Coordinate site visits for prospects and compliance reviews; facilitate reference calls and maintain database of client success stories
Research ESG investment and housing trends in target markets; analyze competitor offerings and policy changes creating new prospects
Prepare reports and dashboards on client satisfaction scores, program outcomes, ROI, and social impact metrics
Provide data-driven insights to refine client success and retention strategies
Performs other related duties to benefit the mission of the organization