Business Development Account Manager

Panasonic • Chino, CA

4h • Onsite

About The Position

The Business Development Account Manager is responsible for both acquiring new clients and managing existing client relationships to drive revenue growth within the Service, Installation, Equipment, and Parts Departments. This role involves identifying new business opportunities, developing sales strategies, and maintaining strong client relationships to ensure client satisfaction and retention.

Requirements

• High School Diploma required
• 5 to 10 years of experience
• Results oriented.
• Proven track record of relationship & solution selling, and account management
• Ability to effectively present technical information to both technical and non-technical audience members
• Ability to write and provide time-based reports and business correspondence
• Flexibility to work outside normal work hours, as required.
• Up to 60% travel.
• Ability to prioritize and re-prioritize quickly and thrive in a fast-paced environment.
• Must have a sense of urgency.
• Must update and maintain Customer Relationship Management System (CRM) as required
• Proficient in Word, Excel, Outlook, Adobe Acrobat, Internet Explorer.
• Advanced verbal and written communication skills.
• Develop and maintain an organized and repeatable sales and ordering process.

Nice To Haves

• bachelor’s degree Preferred
• Hussmann or refrigeration product experience a plus.

Responsibilities

• Deliver consultative expertise through Solution Selling to uncover customer needs and requirements, factoring in financial constraints and performance challenges.
• Collaborate with internal Hussmann stakeholders to assess customer needs and align on strategic action plans that foster strong, profitable relationships with both new and existing clients.
• Leverage cross-functional teams—including Engineering, Operations, Service, and Sales—to develop and implement customized business plans that support long-term, mutually beneficial partnerships.
• Apply scalable processes where feasible to manage and advance multiple customer accounts simultaneously.
• Identify and pursue growth opportunities within both existing and prospective customer accounts.
• Utilize all available Hussmann resources to prepare and coordinate impactful sales presentations, including pricing strategies, engineering input, and store audits when necessary.
• Analyze market conditions and competitors, and recommend strategic, actionable responses to maintain a competitive advantage.
• Builds strong, multi-level relationships across customer organizations, including Purchasing, Construction, Project Management, Engineering, Energy Management, external contractors, and suppliers.
• Delivers a consistently positive customer experience, ensuring satisfaction and loyalty.
• Achieves AOP targets for assigned accounts and provides comprehensive business reports and annual forecasts.
• Conducts facility walk-throughs and gathers key data to assess opportunities and validate project requirements.
• Drives customer retention by renewing service agreements, quoting repairs and retrofits, and maintaining regular customer engagement. Leads proposal reviews and contract negotiations with all key decision-makers.
• Prospects new and existing accounts through cold calls related to new construction and remodel projects.
• Supports project planning and execution by coordinating with customer contacts and internal teams to ensure successful delivery.

Benefits

• Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• 401(k) plan with company matching contributions and immediate vesting.
• Paid time off, stewardship, and parental leave.
• Tuition reimbursement for job-related courses after six months of service.
• EAP, virtual health management, chronic condition, and tobacco cessation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED