Business Delivery Consultant, PET Insurance, REMOTE

Nationwide•Ohio-Work from Home-2, OH

9d•$97,000 - $145,000•Remote

About The Position

The Business Delivery Consultant sits within Pet Protection & Performance and reports to the Director, Business Consulting. The role partners closely with Product, Compliance, Technology, Operations, Billing, Reporting & Analytics, and Communications to lead business requirements and delivery work across Pet product, policy, migration, reporting, and regulatory initiatives. The consultant drives work from intake and definition through stakeholder alignment, handoff to IT, estimation support, and delivery. The role supports high-importance workstreams such as migrations, state and product changes, filings, member communications, reporting needs, release readiness, Washington Second Underwriting Company requirements, compliance implementations, and the major medical roadmap. The consultant creates business requirements documents, user stories, and use cases that translate business needs into clear, testable requirements. They validate requirements and acceptance criteria, help develop and refine UAT scenarios, provide business context during UAT, and document and assess defects. They support defect resolution through follow-up, retesting, and validation, while maintaining alignment among requirements, use cases, user stories, test scenarios, and outcomes. As a Consultant, the role independently or collaboratively establishes a common understanding of the business environment for projects and participates in major process modeling, analysis, and design efforts. It contributes business performance management, organizational design, and business risk management expertise to develop practical business transformation plans. The position is an individual contributor role without direct reports, though it may lead projects or teams. Nationwide identifies it as remote and says it may be filled in any of the lower 48 U.S. states. The role is exempt from overtime eligibility; extended hours may be required based on workload, and occasional travel may be required.

Requirements

Eight or more years of experience planning, designing, and implementing company-wide business transformation initiatives.
Extensive experience in functional, process, information, and data modeling; data management and warehousing; and application integration.
In-depth experience with process redesign methods and tools.
Demonstrated knowledge of standards, methodologies, frameworks, business process management, and technology.
Sound knowledge of a variety of tools, concepts, and techniques, and understanding of new technologies and developments in the technology industry.
Detailed knowledge of the system development life cycle.
Knowledge of project management concepts and techniques.
Thorough knowledge of facilitation, performance management, organizational design, and managing organizational change.
Ability to lead large or sophisticated projects.
Effective communication skills and ability to deal with ambiguity.
Undergraduate studies in computer science, management information, business, mathematics, or a related field are desired.
Regularly and consistently demonstrate Nationwide Values.

Nice To Haves

Graduate studies are preferred.
Three years of project management experience is preferred.
Ability to provide direction, training, and guidance to less experienced staff and to lead projects or teams.

Responsibilities

Lead business requirements and business delivery work across Pet product, policy, migration, reporting, and regulatory initiatives.
Drive initiatives from intake and definition through stakeholder alignment, handoff to IT, estimation support, and delivery.
Work with Product and Compliance to translate regulatory and product changes into delivery-ready business requirements.
Support migrations, state and product changes, filings, member communications, reporting needs, release readiness, compliance implementations, Washington Second Underwriting Company requirements, and major medical roadmap work.
Create Business Requirements Documents, user stories, use cases, and supporting details that make business needs clear and testable.
Validate requirements, use cases, user stories, and acceptance criteria against intended business experiences and outcomes.
Partner in developing, reviewing, and refining UAT test scenarios to ensure coverage of business requirements.
Provide business and requirements context during UAT, clarify questions, and support stakeholder decision-making and alignment.
Document, triage, and assess testing defects to determine whether they reflect requirements, process gaps, or a need for clarification.
Support defect resolution through follow-up, retesting, and validation of business outcomes.
Maintain alignment among business requirements documents, requirements, use cases, user stories, test scenarios, and defect resolution throughout testing.
Collaborate with business, product, and technology partners to support UAT readiness, execution, and business acceptance.
Partner with senior leaders to transform businesses through the strategic application of people, processes, and technology; identify complexities, dependencies, and duplications in planning.
Lead or contribute to business process analysis and design, organizational analysis, needs assessments, and cost/benefit analysis; develop short- and long-term business transformation plans with functional groups and internal clients.
Serve as a process management contributor and consultant between business customers and systems areas for business process and procedure development and implementation; communicate with customers, management, and external sources.
Identify business process elements requiring management, define performance success criteria, and report performance cohesively.
Participate in designing organizational structures, roles, responsibilities, governance, staffing, and sourcing to support business goals and process architecture; contribute to business-unit change.
Conduct and lead training on business, technological, societal, and environmental trends to support strategies for improving business performance.
Evaluate and research new and existing products, procedures, and workflow needs associated with business systems; assess technology developments and evolving business requirements and recommend system alternatives or enhancements.
Develop business cases, obtain senior management input, and identify, assess, and mitigate business risks associated with operating models.
May provide direction, training, and guidance to less experienced staff; assign tasks, set objectives, and monitor progress and results.
May monitor project schedules and costs and develop project plans, work breakdown structures, and desired outcomes for solution delivery.
Perform other responsibilities as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short- and long-term disability coverage
Paid time off, with newly hired associates receiving a minimum of 18 days per full calendar year, prorated quarterly based on hire date
Nine paid holidays
Eight hours of Lifetime paid time off
Eight hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire