HR Business Consultant-Remote

Staples • Framingham, MA

22h • Remote

About The Position

The HR Business Consultant (HRBC) serves as a Human Resources subject matter expert and trusted consultant supporting Staples' U.S. Retail organization. The role partners with store leaders, HR Business Partners, and Centers of Excellence to provide guidance on performance management, employee relations, policy interpretation, associate engagement, talent development, and leadership coaching. The HRBC analyzes situations, identifies root causes, recommends solutions, and supports managers with people-related decisions while balancing business needs and the associate experience.

Reporting to the Director of People Support, the HRBC advises field leaders and store associates, helps resolve complex associate relations matters, and supports a high-performance culture aligned with Staples' values and business objectives. The role also contributes to people initiatives across the retail network and supports change management and organizational effectiveness projects.

Requirements

• Bachelor's degree in Human Resources, Business, Organizational Psychology, or a related field, or an equivalent combination of education and experience.
• 4–6 years of experience in Human Resources supporting multiple levels of leadership in a fast-paced environment.
• Experience coaching leaders on employee relations, performance management, and talent development matters.
• Experience supporting performance improvement initiatives and conflict resolution.
• Experience working within a large corporate or matrixed organization.
• Strong consulting, coaching, and relationship-building skills.
• Ability to navigate complex employee relations situations with professionalism and sound judgment.
• Strong problem-solving, critical-thinking, analytical, consulting, and communication skills.
• Strong business acumen and ability to balance associate and organizational needs.
• Ability to influence leaders at multiple levels of the organization.
• Excellent communication and facilitation skills.
• Strong project management and organizational skills.
• Ability to prioritize competing responsibilities in a fast-paced environment while maintaining accuracy and professionalism.
• Collaborative mindset and ability to partner effectively across teams.
• High level of initiative, accountability, and ownership.

Nice To Haves

• PHR, SPHR, SHRM-CP, or SHRM-SCP certification.
• Experience supporting retail, multi-site, distribution, or field-based operations.
• Experience conducting investigations and managing associate relations concerns.
• Experience with succession planning and talent development initiatives.
• Experience leading or supporting organizational change initiatives.
• Strong project management experience.
• Ability to influence leaders and drive adoption of HR programs and initiatives.
• Experience partnering with Centers of Excellence and cross-functional business teams.

Responsibilities

• Partner with store leadership to provide guidance on employee relations, performance management, conflict resolution, and policy interpretation.
• Coach and consult with managers on performance improvement and development of their teams.
• Investigate and assess associate concerns and provide recommendations aligned with company policies and business objectives.
• Support execution of performance management programs and tools.
• Advise leaders on associate engagement strategies that balance business goals and employee needs.
• Partner with HR Centers of Excellence and field leadership to resolve complex associate relations matters.
• Support talent development and succession planning initiatives.
• Facilitate implementation of new HR programs, policies, and people initiatives.
• Build relationships with leaders and stakeholders to drive effective HR solutions.
• Identify trends and opportunities for improvement, escalating concerns and recommendations as appropriate.
• Support change management initiatives and organizational effectiveness projects.
• Participate in special projects that contribute to the overall people and business strategy.
• Maintain business acumen and stay current on HR best practices and company initiatives.

Benefits

• Bonus plan.
• Generous paid time off, including one Floating Holiday each year.
• Flexible work arrangements, including flexible work hours.
• 401(k) plan with company match.
• Medical, dental, vision, life, and disability insurance, with optional benefits.
• Associate store discount.
• Discounts on mobile plans, movie tickets, and other perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level