Business & Corporate Communications Senior Lead, Senior Vice President
About The Position
The Business & Corporate Communications Senior Lead (SVP) supports communications for U.S. Retail Banking and Citigold at Citi, working closely with business leaders and their teams to advance initiatives and growth plans. The role requires comprehensive knowledge of retail banking and wealth management, commercial awareness, and the ability to use internal and external communications to support business objectives. The position is accountable for end results and involves senior stakeholder management. The role has full management responsibility for a team, including people management, budget and planning, performance evaluation, compensation, hiring, disciplinary actions, terminations, and budget approval. It develops and executes integrated communications strategies, provides strategic counsel to leadership, translates business strategies into compelling narratives, and supports executive messaging and visibility. The role also leads media engagement and response, manages reputational risks, and coordinates communications across internal and external channels and business functions. The position is based in an office setting with minimal travel. It is full-time and located in New York, New York. The listed salary range is $163,600 to $245,400. Eligible employees may also receive incentive and retention awards. Citi offers medical, dental, and vision coverage; a 401(k); life, accident, and disability insurance; wellness programs; and paid time off, including vacation, sick leave, and paid holidays. Offerings may vary by jurisdiction, job level, and date of hire.
Requirements
- Knowledge of communications and 10+ years of experience.
- Strong written, verbal, and interpersonal communications skills, including tact, diplomacy, and the ability to influence senior executives.
- Integrity, maturity, dependability, and a positive professional attitude.
- Ability to work as a team player and implement initiatives effectively while motivating others.
- Leadership ability to implement initiatives effectively and motivate others to contribute.
- Excellent organizational and project management skills.
- Experience or demonstrated ability to work effectively in a team-based environment within a heavily matrixed organization.
- Track record of delivering high-quality work in a fast-paced and dynamic environment.
- Critical competencies include oral communication, written communication, project management, relationship building, results orientation, and strategic orientation.
- Bachelor’s degree in business management, communications, marketing, or another related field.
Responsibilities
- Develop and execute integrated communications strategies that advance Citi's Retail Banking and Citigold business priorities, growth objectives, and brand positioning.
- Serve as a senior communications advisor to Retail Banking and Wealth leadership, providing strategic counsel on business initiatives, market developments, and reputational issues.
- Translate complex business strategies into compelling narratives for clients, employees, media, and key stakeholders.
- Partner with senior executives to develop messaging, thought leadership, speeches, employee communications, and external positioning.
- Elevate Retail Banking and Citigold leaders' profiles through speaking opportunities, media engagement, and content development.
- Provide communications support for business milestones, product launches, client events, and industry conferences.
- Lead proactive media outreach and reactive media response related to Retail Banking and Citigold.
- Build and maintain relationships with top-tier financial, business, consumer, and trade media.
- Anticipate and manage reputational risks, developing communications strategies and messaging for sensitive issues and emerging topics.
- Collaborate with Marketing, Public Affairs, Investor Relations, Government Affairs, Legal, Compliance, Risk, and Wealth Communications partners.
- Ensure consistent messaging across internal and external channels.
- Influence senior stakeholders and align communications strategies across business functions.
- Serve as a key member of communications response teams during reputational, regulatory, operational, or market-related events.
- Develop preparedness plans, holding statements, and stakeholder communications for potential issues affecting Retail Banking or Citigold.
- Advise leadership on communications implications of business decisions and external developments.
- Manage a team, including people, budget, planning, performance evaluation, compensation, hiring, disciplinary actions, terminations, and budget approval.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Life insurance
- Accident insurance
- Disability insurance
- Wellness programs
- Paid vacation
- Paid sick leave
- Paid holidays
- Eligible employees may receive discretionary and formulaic incentive and retention awards.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
