Business Change Manager, Corporate Trainer

DSV•Van Buren, AR

4d•Onsite

About The Position

The Business Change Manager helps organizational projects and initiatives meet objectives on time and within budget by focusing on the people side of change. The role prepares, supports, and equips employees to adopt changes to business processes, systems, technology, roles, and organizational structures. It also provides operational staff with process-related troubleshooting support. The position plans, directs, and evaluates organizational development and training activities, including management training and performance management initiatives. It delivers in-person and online training on TMS topics, including CW1 and TANGO; coordinates change initiatives; facilitates group sessions; and works with cross-functional teams to communicate change and build stakeholder support. The role also evaluates training and change effectiveness using analytics and data. Travel to DSV branches in the US, Canada, and Puerto Rico may be required, with travel stated as up to 25% of working time. The role is based in Van Buren Township, Michigan. Work is generally sedentary and takes place in a usually low-to-moderate noise environment. Hours may be extensive or occasionally staggered to provide multi-shift access.

Requirements

3–5 years of relevant experience.
Solid understanding of change management principles, methodologies, and tools.
Experience with large-scale organizational change efforts.
Exceptional written and verbal communication skills.
Active listening skills and ability to influence stakeholders at all levels.
Ability to build and maintain strong relationships.
Strong organization, attention to detail, planning, and strategic skills.
Strong problem-solving and root-cause identification skills.
Proficiency in analytics, statistics, and spreadsheet tools such as Excel.
Ability to collaborate across teams and influence others toward a common vision.
Business acumen and understanding of organizational challenges.
Fluency in English.
Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
Bachelor’s degree in business administration, human resources, or a related field is preferred.

Nice To Haves

Familiarity with project management approaches, tools, and lifecycle phases.
In-depth knowledge of forecasting models and analytics.

Responsibilities

Plan, direct, and evaluate organizational development and training activities.
Design, deliver, and evaluate initiatives such as management training and performance management systems.
Provide in-person and online training on TMS topics, including CW1 and TANGO.
Administer employee engagement surveys and compile results to inform organizational planning.
Coordinate large-scale process and culture change initiatives to enhance performance and engagement.
Facilitate small-group sessions and lead large-scale organizational changes.
Work with cross-functional teams to align and support change initiatives.
Communicate change-related messages clearly to diverse audiences.
Build and maintain relationships to influence others and advance shared goals.
Measure and analyze the effectiveness of change initiatives and training programs.
Use data and analytics to forecast outcomes and refine strategies.
Provide process-related troubleshooting support to operational staff.
Travel to various DSV branches in the US, Canada, and Puerto Rico as needed, potentially up to 25% of working time.