Business Change Management Consultant (Hybrid)

CareFirst•Reston, VA

1d•Hybrid

About The Position

Responsible for planning and executing change management for technical and/or non-technical projects involving changes to technology, business processes, corporate or market initiatives, and organizational structures. Identifies project risks and develops mitigation strategies, applying change management methodologies, communication planning, organizational readiness assessment, and stakeholder analysis. Develops communication, change management, and/or training plans and materials, and oversees or monitors their execution to support adoption and minimize disruption to normal business operations. Works with program and project teams to assess change impacts and stakeholder needs, coordinate structured rollouts, and support transitions between technologies or business processes. Partners with program leadership and implementation teams to align change strategies with business objectives and engage stakeholders in adopting solutions and organizational changes. Advises and coaches leaders and managers on visible sponsorship, influences executives on organizational change and effectiveness, and provides presentations and mentoring on change management practices. Ensures deliverables meet project needs and deadlines. The role has no direct reports but may informally lead teams in a matrix environment.

Requirements

Bachelor's degree in Business, Management, Organizational Development, Organizational Leadership, Communications, or a related field; alternatively, four additional years of relevant work experience in addition to the required work experience.
Eight years of business, communications, and/or organizational change management experience.
Ability to establish and maintain strong relationships and foster collaboration.
Ability to influence others and move toward a common vision or goal.
Ability to work effectively at all levels of an organization.
Knowledge of change management principles, methodologies, and tools.
Ability to meet established deadlines and handle multiple customer service demands from internal and external customers within service excellence expectations.
Ability to communicate effectively and provide positive customer service to internal and external customers, including demanding or challenging customers.
Must be eligible to work in the U.S. without sponsorship.

Nice To Haves

Certified Change Management Professional.

Responsibilities

Identify organizational change requirements and complete change management and impact assessments.
Assess change management needs of internal and external stakeholders for assigned projects.
Work with program and project teams to roll out changes in a structured way, supporting transitions between technologies or business processes.
Partner with program leadership and project implementation teams to align direction, strategy, and business objectives and facilitate stakeholder adoption.
Deliver engaging, informative, and well-organized change management presentations to executives, leaders, Plans, and program and project teams.
Advise, counsel, and coach leadership and front-line managers on active and visible sponsorship and the importance of sponsorship in effecting change.
Influence and advise executives on organizational change and organizational effectiveness issues.
Ensure deliverables are robust, meet program and project needs, and are delivered against deadlines.
Support development of change management skills across the organization through mentoring and guidance on change management best practices.
Identify project risks and create mitigation strategies.
Develop communication, change management, and/or training plans and materials, and oversee or monitor their execution.