Business Banking Relationship Manager - Las Vegas Area, Assistant Vice President

Citi • Las Vegas, NV

3d • $87,360 - $131,040

About The Position

The Business Banking Relationship Manager is responsible for proactively sourcing, acquiring, expanding, and retaining customer relationships in an assigned area. The role maximizes sales opportunities, grows and retains a book of business, and delivers a high-quality customer experience to current and prospective clients. As a subject matter expert on deposit, credit, and cash management products, the position supports assigned branches and their partners end to end.

The role manages high-value client relationships and credit requests up to $250,000, while partnering with Senior Business Bankers on lending relationships above that amount. It develops and executes a comprehensive sales plan, supports branch colleagues’ small-business knowledge, and collaborates with Consumer, Wealth Management, Mortgage, credit, risk, and branch teams. The position is accountable for scorecard results, client service, portfolio growth and retention, and adherence to sales practices, internal controls, and applicable laws and policies. The employee must register with the Nationwide Mortgage Licensing System and Registry before conducting mortgage loan originator activities and maintain that registration as required.

Requirements

• 5–8 years of experience; preferably 2–5 years of banking experience or 2–3 years in Business Banking.
• Exceptional consulting skills, including probing, listening, clarifying, and presenting information to advance sales and deepen relationships.
• Analytical skills and the ability to assimilate complex financial and company operating information.
• Professional presentation skills.
• Strong working knowledge of credit structuring and processing.
• Highly effective communication and influence skills.
• Customer-oriented and responsive.
• Superior organizational skills.
• Excellent business development skills.
• Bachelor's/University degree or equivalent experience.
• Must register with the Nationwide Mortgage Licensing System and Registry and obtain a unique identifier before engaging in mortgage loan originator activities; registration must be maintained, renewed annually, and updated as required.

Nice To Haves

• Credit training preferred.

Responsibilities

• Lead as the subject matter expert across an assigned sales area of branches and area partners, including Wealth Management and Mortgage.
• Partner with cross-retail area peers in Wealth Management, Consumer, and Mortgage to collaborate and execute the sales plan.
• Meet scorecard metrics and KPIs defined by Senior Management.
• Develop small-business knowledge and skills among assigned branch-area teams through joint sales activities, training, and referral identification.
• Call on high-value clients to deepen relationships, retain business, identify needs and risks, and help clients achieve their goals.
• Educate clients about appropriate products and services to meet their needs and grow portfolio balances and revenue.
• Manage credit requests up to $250,000 and work with Senior Business Bankers on lending relationships over $250,000.
• Develop and execute an integrated sales plan to achieve scorecard results, acquire new-to-bank clients, and target promising industries and sectors across the territory.
• Follow Business Banking sales management routines, practices, protocols, policies, and procedures.
• Proactively manage assigned high-value client portfolios to expand relationships, maximize opportunities, and support satisfaction and retention.
• Foster teamwork and Business Banking knowledge in assigned branches and remain accountable for client service scores.
• Collaborate with Consumer and Wealth business partners to deepen client relationships.
• Work with credit/risk teams and branches to facilitate loan closings, manage pipelines and escalations or appeals, advocate as appropriate, and address application quality and pricing issues.
• Follow internal controls, including account-opening and credit protocols and accurate collection, completion, and updating of required documentation.
• Assess risk in business decisions, safeguard the firm's reputation and assets, comply with applicable laws and policies, exercise sound ethical judgment, and transparently escalate, manage, and report control issues.
• Register with the Nationwide Mortgage Licensing System and Registry, obtain and provide a unique identifier as required, and maintain, renew, and update registration as required before and during mortgage loan originator activities.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Discretionary and formulaic incentive and retention awards may be available to eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level