Business Banking Associate

Sovereign Bank•Oklahoma City, OK

19h•$17 - $21

About The Position

The Business Banking Associate processes transactions accurately and efficiently in accordance with established policies and procedures. The role provides courteous, responsive customer service and uses awareness of potential security risks when carrying out security procedures. The associate handles monetary transactions for retail and commercial customers, maintains an accurate cash drawer, supports branch capture processes, and helps customers with product and service questions or concerns. The position may also involve opening and closing the bank, training new employees, and completing regulatory training.

Requirements

High school diploma or equivalent.
At least one year of cash handling experience.
Previous experience in a customer service position.
Ability to maintain confidentiality.
Ability to multitask.
Ability to operate related computer applications and business equipment, including a copy machine, coin and money counting machines, and a telephone.
Accuracy and good math skills.
Strong interpersonal skills.
Professional appearance.

Nice To Haves

Bachelor’s degree in Business Administration, Management, or a related field preferred.
Six months or more of banking experience preferred.

Responsibilities

Promote and maintain positive relations with contacts, customers, and potential customers.
Comply with departmental and company policies and procedures.
Process monetary transactions for retail and commercial customers, including cashier’s checks, money orders, traveler’s cheques, savings bonds, and Visa gift cards.
Answer product and service questions, cross-sell related products and services, and respond courteously to customer needs.
Balance the cash drawer to ensure an accurate cash position.
Perform bank opening and closing procedures as needed.
Seek out and maintain knowledge of bank products and services.
Perform, correct, balance, and submit branch capture items and batches in accordance with established procedures and time frames.
Resolve product or service problems by listening to and verifying complaints, determining their cause, selecting and explaining a solution or referring the complaint, and following up with the customer.
Answer customer telephone calls in a timely and appropriate manner.
Participate in the bank’s customer satisfaction survey telephone calls.
Demonstrate knowledge of laws and regulations applicable to teller activities.
Watch for and document suspicious activity, money laundering, or fraudulent behavior related to cash transactions and overall transaction activity so SAR filings can be considered.
May train new employees and answer co-workers’ questions.
Complete quarterly regulatory training in a timely manner.
Perform other duties as assigned.