Business Associate

Yale New Haven Health • New Haven, CT

8d

About The Position

The Business Associate performs a wide range of secretarial and data-entry duties and coordinates office procedures in support of a patient care unit. The role requires service excellence, collaboration, teamwork, technical expertise, problem solving, and a positive impact on the work environment. Additional duties may be assigned by the department or manager to support safe, effective, and efficient facility operations.

The position supports patient- and family-centered care by respecting patients and families, sharing information, encouraging participation, and collaborating with them. The Business Associate provides exemplary customer service to patients, families and friends, physicians, staff, and department personnel, follows the “I Am YNHH” service excellence pledge, and promotes a positive work environment. When assigned to the Observation Associate role through Centralized Staffing, the employee is responsible for supporting the patient's safety and dignity during the assigned shift.

Requirements

• High school diploma or equivalent GED.
• Two to three years of administrative clerical experience, preferably in a patient care environment.
• Ability to maintain composure in stressful situations and demonstrate a caring, positive attitude toward patients and families.
• Excellent communication, interpersonal, and organizational skills.
• Ability to read computer screens, forms, and other documents and follow written and oral instructions.
• Ability to write clearly and legibly and perform mathematical computations.
• Competent keyboarding skills.
• Ability to work in a fast-paced, changing environment and respond to unpredictable situations, including clinical crises, with sound judgment and excellent customer relations skills.
• Ability to lift at least 40 pounds, use proper body mechanics, sit for long periods, and stand and walk through the department or facility as required.

Nice To Haves

• Prior computer usage is strongly preferred.

Responsibilities

• Provide exemplary customer service and create a positive first impression for patients, families and friends, physicians, staff, and support department personnel.
• Interact with patients, families, physicians, and staff in a helpful, courteous, pleasant, and professional manner, including when using the intercom.
• Communicate information in a timely, sensitive, and effective manner and follow through on responses as appropriate.
• Use computer applications and telecommunication systems proficiently.
• Receive, distribute, process, file, and maintain patient medical records and other documents related to medical status and patient care, while maintaining strict confidentiality in accordance with HIPAA regulations.
• Contribute to a positive work environment and recommend reasonable solutions to address problems.
• Keep the work area clean and organized and ensure it is regulatory-ready and compliant.
• When working in the Observation Associate role through Centralized Staffing, ensure the patient's safety and dignity during the assigned shift.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED