Business Application Manager

böhme•Draper, UT

About The Position

We’re looking for a Business Applications Manager to own the strategy, performance, and evolution of our core business systems. This role sits at the intersection of IT and the business, partnering closely with stakeholders across eCommerce, retail stores, merchandising, supply chain, and finance to ensure our applications are stable, scalable, and aligned to company growth. You’ll manage key platforms, and drive continuous improvement across our application ecosystem.

Requirements

5+ years of experience managing business applications in a retail, eCommerce, or consumer goods environment
Strong understanding of systems such as ERP, POS, OMS, WMS, and related integrations
Experience with platforms like NetSuite, Shopify, Salesforce, Microsoft Dynamics, or similar
Proven ability to translate business needs into technical solutions
Experience managing vendors, system implementations, and cross-functional projects
Familiarity with integration concepts (APIs, EDI, middleware)
Strong analytical, problem-solving, and organizational skills
Excellent communication and stakeholder management abilities

Nice To Haves

Experience in apparel, footwear, or multi-location retail environments
Knowledge of inventory, merchandising, and supply chain workflows
Experience with BI/reporting tools (Domo, Tableau, Looker)
Background in data governance or master data management (MDM)
Certifications in project management (PMP) or IT service management (ITIL)

Responsibilities

Own the lifecycle of core business applications (ERP, POS, WMS, HRIS, and key SaaS tools)
Act as the primary liaison between IT and business stakeholders to gather requirements and prioritize initiatives
Lead application roadmap planning aligned with company growth and operational needs
Manage system integrations and data flows across platforms (APIs, middleware, iPaaS solutions)
Oversee application support, incident management, and vendor relationships
Drive system enhancements, upgrades, and implementations (including new store openings or channel expansions)
Establish and maintain governance processes for change management, testing, and release cycles
Ensure data integrity, system security, and compliance across applications
Build reporting and analytics capabilities in partnership with business teams
Develop and document system processes, configurations, and best practices