Business Analytics Manager Senior - Consumer Data Solutions & Analytics

PNC•Washington, DC

6d•$123,200 - $274,560•Onsite

About The Position

The Consumer Data Solutions & Analytics team is seeking a highly motivated and strategic Business Analytics Manager Senior to lead analytics and data management initiatives across the customer data domain. The role will focus on improving the quality, completeness, accuracy, consistency, lineage, and control of customer data used in business operations, risk management, regulatory compliance, and customer-focused decisions. The ideal candidate brings deep experience in customer data, data quality management, data governance, and risk and compliance environments. This individual will partner with business, technology, data governance, risk, legal, and compliance stakeholders to define data requirements, identify control gaps, resolve data issues, and deliver sustainable, auditable solutions that support enterprise standards and regulatory obligations.

Requirements

8+ years of experience in: Data Analytics, Business Analytics, Business Intelligence, and/or Data-Driven Decision Support.
Strong experience presenting complex analytical findings to business and executive stakeholders.
Demonstrated success communicating with cross-functional teams and senior leadership.
Strong analytical thinking and problem-solving abilities.
Experience supporting Risk Management, Governance, Compliance, or Regulatory-focused initiatives.
Advanced SQL expertise including: Complex Queries, Joins, Aggregations, Subqueries, Data Validation, and Performance Optimization.
Strong Python programming and coding experience including: Data Analysis, Data Manipulation, Reporting Automation, Data Quality Monitoring, and Predictive Analytics.
Experience developing dashboards and visualizations using Tableau or Power BI
Experience working within customer-focused data environments and consumer data domains.
Strong presentation, communication, and stakeholder management skills.
Ability to influence business decisions through analytics and data storytelling.
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Analytical Thinking, Business Intelligence (BI), Concept Development, Data-Driven Decision Making, Data Integration, Market Research, Performance Metrics, Qualitative Research, Strategic Planning
Analytical Thinking, Business Analytics, Business Case Justification, Effective Communications, Emerging Technologies, Organizational Savvy and Politics
Industry experience is typically 8+ years.
At least 5 years of prior management experience is typically required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Experience with Generative AI solutions, Large Language Models (LLMs), prompt engineering, or AI-powered business applications.
Banking, Consumer Finance, FinTech, or Financial Services industry experience.
Experience supporting Regulatory Reporting, Risk Analytics, Customer Analytics, Fraud Analytics, or Compliance Analytics
Knowledge of data governance frameworks and enterprise data management practices.
Experience leading analytics strategy and enterprise reporting initiatives.
Familiarity with machine learning, predictive analytics, and advanced statistical modeling.
Experience partnering with Risk, Compliance, Legal, Technology, and Product teams.
Higher level education such as a Masters degree, PhD, or certifications is desirable.

Responsibilities

Lead complex analytics and data management initiatives involving customer identity, profile, contact, account relationship, consent, preference, and other customer-domain data.
Define, implement, and monitor data quality rules and controls for completeness, accuracy, validity, consistency, timeliness, uniqueness, and integrity.
Analyze customer data across source systems, master data platforms, and downstream applications to identify anomalies, gaps, reconciliation breaks, and systemic root causes.
Build and maintain data quality dashboards, scorecards, exception reports, and management reporting using SQL, Python, Tableau, or Power BI.
Establish measurable data quality thresholds, key performance indicators, key risk indicators, issue escalation criteria, and remediation tracking.
Partner with data owners, data stewards, technology teams, and business users to document data definitions, lineage, business rules, controls, and ownership.
Support regulatory compliance, audit, and risk management activities by producing traceable analysis, control evidence, impact assessments, and remediation reporting.
Assess customer data risks, translate regulatory and policy expectations into analytical or control requirements, and identify opportunities to strengthen preventive and detective controls.
Coordinate issue management from identification and prioritization through root-cause analysis, corrective action, validation, closure, and ongoing monitoring.
Communicate customer data risks, quality trends, control effectiveness, and remediation status to senior leaders and cross-functional stakeholders.
Drive automation and standardization of data profiling, validation, reconciliation, exception management, and reporting processes.
Mentor analysts and promote consistent practices for customer data analysis, data quality testing, documentation, and control execution.
Directs the strategic design, management, and implementation of an enterprise-wide business analytics programs to drive customer solutions, service innovation and profitability.
Leads development and execution of complex analytical solutions to meet business requirements.
Leading the research, development and adoption of new and emerging analytics technologies; identifying technology-based business opportunities.
Implementing mechanisms for ensuring that information provided is accurate, meaningful, has integrity, manages risk and meets the needs of the senior leadership.
Directing, motivating, developing and managing the performance of the management team and key staff.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.