Business Analyst (Glendale)

CALIFORNIA FEDERAL CREDIT UNION•Glendale, CA

5d•$41 - $53

About The Position

The Business Analyst collaborates with business leaders, IT teams, and vendors to enhance applications, streamline operations, and drive process improvements. The role improves internal and external member service by understanding business operations, reviewing workflows, and identifying opportunities for enhancement. It serves as a liaison among IT, business units, and vendors during software deployments, and helps coordinate and prioritize work requests across IT, analytics, and other business units. The position reviews workflows and processes to support effective and efficient credit union operations. The Business Analyst gathers and documents requirements, assesses risks and competing demands, maintains relationships with business partners, coordinates project delivery, and manages small and mid-sized projects. The role supports software selection, implementation, testing, training, upgrades, troubleshooting, and post-implementation support. It also conducts workflow analysis, supports credit union applications, documents processes and procedures, helps establish reporting and alerting requirements, communicates with vendors and internal stakeholders, and serves as a subject-matter expert for assigned areas. The position works in a general office environment and does not require significant physical effort. Availability to respond to alerts or communications outside scheduled working hours is required in downtime or disaster situations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Requirements

Excellent analytical, problem-solving, and technical skills.
Strong organizational and time-management abilities.
Customer- and member-service-oriented mindset and creativity.
Working knowledge of information security principles, change management, and core-system batch job and reporting functions.
Proficiency in the responsibilities and business requirements of assigned business units.
Excellent communication, research, analysis, problem-solving, teamwork, and time-management skills.
Ability to work with all organizational levels and explain technical information in an understandable manner.
Adherence to established SLAs and service standards.
Understanding of industry-related regulations and compliance with information security and data encryption.
Availability to respond outside scheduled working hours to alerts, notifications, or other communications during downtime or disaster situations.
Demonstrated ability to coordinate and route work requests across multiple departments and technical teams.
Ability to prioritize competing stakeholder demands and align requests with business goals.
Strong analytical and problem-solving abilities; knowledge of financial-institution business rules relating to compliance or equivalent, products and services; and conceptual knowledge of database programming.
Basic understanding of information technology and business concepts.
Minimum of 5 years of work experience in a related environment.

Nice To Haves

Experience in a financial institution is preferred.

Responsibilities

Elicit high-level requirements and capture business needs with business unit leaders.
Clearly articulate and document business requirements.
Assess risks of potential solutions and prioritize competing business demands.
Maintain relationships with business partners to promote satisfaction with IT.
Coordinate, triage, and route incoming work requests across IT Application Services, BI, Business Insights and Analytics, and other business units; help prioritize demands.
Coordinate project delivery by participating in design reviews and walk-throughs, communicating system designs, and validating proposed solutions.
Translate requirements into RFPs and lead software searches to ensure business requirements are met.
Act as project manager for small and mid-sized projects.
Research, troubleshoot, and resolve issues related to software implementation, setup, testing, training, and post-implementation support.
Conduct end-to-end workflow analysis within and across business units.
Provide support for credit union applications.
Plan and lead testing and validation for enhancements, releases, hot fixes, upgrades, and implementations.
Conduct meetings and prepare presentations to share project and application information and gather end-user feedback.
Gather application requirements from business unit owners and administer and maintain programs and processes for business units.
Document reporting and alerting requirements and work with IT staff to support regulatory guidelines.
Document software procedures and operational methods and provide input for instructing users on updated or new software.
Help design, document, and maintain system processes.
Communicate updates to vendors, internal staff, and executive staff.
Serve as the subject-matter expert for assigned areas of responsibility.
Participate in special projects involving testing, analysis, and integration of internal systems and applications.
Perform other duties as assigned.
Comply with regulatory guidelines applicable to the position.