Business Banking Relationship Specialist - Glendale, CA
About The Position
At Bank of America, this role provides Small Business products, services, and strategies to clients by phone, using a team portfolio. The specialist acquires and deepens client relationships, focusing on client delight and retention through inbound calls, referrals, and strategic alliance leads. The role also involves opening deposit accounts and identifying treasury and payroll referral opportunities. The specialist collaborates with sales and support partners across the enterprise to provide a seamless, one-team client experience. This position is based at Glendale Center in Glendale, California, and works a 1st shift schedule for 40 hours per week. The hourly pay range is $25.00–$33.43, with offers determined by experience, education, and skill set. The role is eligible for a formulaic incentive plan and benefits, including access to paid time off and employee resources and support.
Requirements
- Ability to work effectively and efficiently in a high-call-volume environment.
- Excellent verbal and written communication skills.
- Strong customer service skills.
Nice To Haves
- Ability to learn and adapt to ongoing changes and new technology platforms.
- Experience receiving and implementing performance feedback and coaching.
- Ability to work in a call-center schedule environment.
- At least 2 years of financial, banking, or call center experience.
- Strong decision-making and problem-solving skills.
- Proficient knowledge of Microsoft Office and ability to navigate Microsoft Office and other systems while speaking with a client.
- Self-motivated and results-oriented, with excellent organizational skills.
- Experience deepening client relationships over the phone.
Responsibilities
- Grow and deepen client relationships through inbound and outbound phone calls.
- Conduct advisory conversations with business clients.
- Fulfill basic solutions, including card and deposit products.
- Identify referral opportunities.
- Comply with risk and business control requirements.
- Provide a best-in-class client experience.
- Collaborate with sales and support partners across the enterprise to deliver a seamless, one-team approach.
Benefits
- Competitive benefits to support employees’ physical, emotional, and financial well-being.
- Access to paid time off.
- Resources and support for employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
