Business Banking Relationship Specialist - Glendale, CA
About The Position
At Bank of America, the Business Banking Relationship Specialist provides Small Business products, services, and strategies to clients by phone, leveraging a team portfolio. The role focuses on acquiring and deepening client relationships and promoting client delight and retention through inbound calls, referrals, and strategic alliance leads. Responsibilities include opening deposit accounts, identifying treasury and payroll referral opportunities, and working with sales and support partners across the enterprise to provide a seamless one-team approach. The position is based at the Glendale Center in Glendale, California, is a first-shift role, and is scheduled for 40 hours per week. Compensation is $25.00–$33.43 per hour, with offers determined by experience, education, and skill set. The role is eligible for a formulaic incentive plan and benefits.
Requirements
- Ability to work effectively and efficiently in a high-call-volume environment.
- Excellent verbal and written communication skills.
- Strong customer service skills.
Nice To Haves
- Ability to learn and adapt to ongoing changes and new technology platforms.
- Experience receiving and implementing performance feedback and coaching.
- Ability to work in a call center schedule environment.
- At least 2 years of financial, banking, or call center experience.
- Strong decision-making and problem-solving skills.
- Proficient knowledge of Microsoft Office and ability to navigate these and other systems while on the phone with a client.
- Self-motivated and results-oriented, with excellent organizational skills.
- Experience deepening client relationships over the phone.
Responsibilities
- Grow and deepen client relationships via inbound and outbound phone calls.
- Conduct advisory conversations with business clients.
- Fulfill basic solutions, including card and deposit products.
- Identify referral opportunities, including treasury and payroll referrals.
- Comply with risk and business control requirements.
- Provide a best-in-class client experience.
- Collaborate with sales and support partners across the enterprise.
Benefits
- Industry-leading benefits.
- Access to paid time off.
- Resources and support for employees.
- Eligibility to participate in a formulaic incentive plan.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
