Business Analyst

First Internet Bank•Fishers, IN

About The Position

As the Business Analyst, you will be an organized, collaborative, and technically oriented member of the Product Management team. You will develop working knowledge of banking and enterprise applications, processes, product channels, and technology initiatives of varying size and complexity. You will work with the Product Team, Product Owner, technology partners, vendors, and business stakeholders to implement and support software solutions and services. The role includes analyzing business processes and data, documenting requirements and workflows, supporting roadmap planning and project scoping, coordinating testing and implementation, helping resolve issues, and supporting vendor and stakeholder relationships. The position is based in a professional office setting and is primarily sedentary, involving long periods of computer work. It also requires moving throughout the office and buildings to obtain or relay information. The essential functions must be performed with or without reasonable accommodation.

Requirements

At least two years of relevant work experience in business analysis, product solutions management in an IT-focused environment, or related experience.
Experience with process mapping and methods for evaluating and documenting workflows.
Strong analytical, problem-solving, and critical-thinking skills, including the ability to understand operational processes and translate business needs into practical technology solutions.
Experience with business applications, data analysis, and financial or operational processes.
Excellent written, verbal, presentation, and interpersonal skills, including the ability to explain technical information to nontechnical audiences and build productive relationships with Product, Technology, vendors, and line-of-business stakeholders.
Demonstrated ability and interest in learning business applications, system functionality, integrations, and data flows.
Strong attention to detail and ability to produce accurate, complete work.
Ability to take ownership, manage competing priorities, adapt to change, and follow work through completion.
Positive and adaptable approach, with the ability to support technology and process adoption through clear documentation, training materials, and stakeholder support.
Ability to work an expanded and flexible schedule as needed to deliver projects on time and with minimal customer impact.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Experience with financial systems, banking, or financial services is highly preferred.
Experience working with agile methodologies is a plus.

Responsibilities

Analyze business processes and identify opportunities for improvement, optimization, and automation; recommend practical solutions to improve workflow and productivity.
Collaborate with technology partners and the Product Owner to evaluate enhancements, support roadmap prioritization, and communicate progress to stakeholders.
Support initiative scoping by analyzing, assessing, and documenting business and functional requirements for internal and external projects.
Develop working knowledge of assigned applications, including functionality, configuration, integrations, data flows, business use, and testing strategies, to support implementation and appropriate use of solutions.
Investigate and troubleshoot issues, recommend solutions, coordinate escalation to appropriate product, technology, or vendor resources, and follow through to resolution.
Support vendor relationships by tracking enhancements, open issues, service commitments, SLAs, and deliverables, and communicating concerns to stakeholders.
Create training materials, process workflows, and stakeholder presentations explaining technology capabilities and supporting informed business decisions.
Perform data analysis and reporting to evaluate system performance, adoption, operational impact, and opportunities for improvement.
Manage assigned work across multiple initiatives, communicate risks and barriers, and follow tasks through completion.
Perform other duties as assigned.

Benefits

Medical insurance for full-time employees, with eligibility beginning on the first day of employment.
Dental insurance for full-time employees, with eligibility beginning on the first day of employment.
Vision insurance for full-time employees, with eligibility beginning on the first day of employment.
401(k) retirement plan with a generous match for full-time and part-time employees, with eligibility beginning on the first day of employment.
Professional development reimbursement.
At least three weeks of paid vacation annually; new employees’ paid vacation is adjusted based on start date.
Eleven paid holidays.
Paid volunteer time.
Annual branded merchandise allowance.
Onsite fitness center.
Free snacks and soft drinks.
Continuous education opportunities for development.
Regular team events.