FC Mortgage Servicing Business Analyst

Truist Bank•Richmond, VA

15h•Onsite

About The Position

Provide oversight of all client facing servicing documents such as letters, statements, and emails. Support business partners with change management, i.e. state, investor, regulatory requirements for letters and billing statements. Collaborate with Legal, Compliance, Client Experience, technology partners, and print vendors to get right documentation delivered on-time.

Requirements

College Degree with 3 years, or seven years or more of experience in Mortgage Industry, or equivalent education and related training or experience.
Strong communication (verbal and written) and interpersonal skills to fully identify client and LOB needs
Strong analytical skills required.
Ability to flex and adapt to constantly shifting priorities in a fast paced and ever changing environment
Ability to produce results by stretching for what is ideal in the long run and settling for what is doable in the short term.
Ability to collaborate with all levels of teammates to bring projects to fruition.
Basic computer navigation and keyboarding skills, including ability to multi-task and navigate between multiple systems

Nice To Haves

Project management or analysis experience.

Responsibilities

Manage all client facing Servicing and Default LOB communications.
Work with business partners to fulfill change management (investor, insurer, regulatory and compliance) requests for letters, emails and billing statements.
Work closely with EIS (technology partners) to provide data mapping for all communications, research data files and programming gaps and prioritization within an agile environment to support sprints and releases.
Responsible for reconciliation of all letters, emails and billing statements across all Servicing and Default business lines.
Test for nightly releases, frequency of releases depends on urgency of deliverables.
Provide vendor oversight. Review and approve vendor invoices, participate in monthly governance meetings to provide feedback and review scorecard.
Work with print vendor to reconcile any gap within automated process.
Work with Vendor Management business partners to review contracts and revise agreements as needed.
Work with Servicing Client Experience team to identify opportunities for improved client communication.