Mortgage Business Analyst

Old National Bank•Grand Rapids, MI

2d•Onsite

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. We are currently seeking a qualified Mortgage Business Analyst responsible for delivering analytical support to the Mortgage division, enabling effective pipeline management and data-driven decision-making. Collaborates with Mortgage Senior Leaders to develop and distribute key performance reports. Serves as the primary administrator for CRM systems, partnering with Marketing and other departments to optimize usage and integration.

Requirements

Minimum 5 years of Mortgage industry experience.
High School diploma required
Excellent organizational, prioritization and implementation skills.
Strong verbal and written communication skills.
Proficient in Microsoft Office and CRM platforms

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Provide actionable insights to Mortgage Senior Leadership by mining and analyzing mortgage pipeline data and historical production/performance.
Administer and analyze external data sources (e.g. Curinos, MBA) to benchmark ONB performance for effective leadership decisions.
Centralize reporting responsibilities (ad hoc and scheduled) to streamline operations.
Collaborate with leaders to maintain current and accurate staffing models based on volume forecasts, including Infosys.
Serve as the internal administrator for the Mortgage CRM platform.
Function as the liaison between Mortgage and other departments for the CRM platform and related campaigns and initiatives.
Monitor CRM usage and provide performance optics to Mortgage Leadership.
Lead future CRM enhancements including SalesForce integration.
Support Leadership with administrative tasks and pipeline oversight.
Manage distribution of mortgage inquiries from various channels (ONB internet, call center, etc.)
Serve as the single point of distribution for key mortgage reporting (daily and monthly) to ensure timely and consistent reporting.
Perform additional duties as assigned.