Mortgage Business Analyst

East West Bank • El Monte, CA

4d

About The Position

The Mortgage Business Analyst is responsible for supporting mortgage operations, system enhancements, workflow automation, and regulatory compliance initiatives within a fast-paced banking environment. This role serves as a key liaison between business users, operations teams, compliance, IT, and third-party vendors to deliver scalable solutions that improve efficiency, accuracy, customer experience, and operational controls.

Requirements

• Bachelor’s degree in Business, Finance, IS, Computer Science, or related field
• 3+ years of Business Analyst experience in mortgage or financial services
• Experience with mortgage lending systems, business process analysis, workflow automation, reporting, and user support.
• Experience with loan origination systems such as ICE Encompass is strongly preferred.
• Strong knowledge of mortgage lifecycle and processes
• Experience with requirements documentation, testing, and data analysis
• Strong analytical, problem-solving, communication, and organizational skills
• Applicants must have legal authorization to work in the United States.
• We do not offer visa sponsorship at this time.

Nice To Haves

• Experience with ICE Encompass (Desktop/Web) and related platforms
• Experience with SQL or BI tools
• Experience with regulatory updates (e.g., HMDA, TRID)

Responsibilities

• Gather and document business requirements for system enhancements and process improvements
• Partner cross-functionally to identify inefficiencies and implement optimized workflows
• Translate business needs into functional specs, process flows, and testing scenarios
• Support automation, integrations, and digital initiatives
• Support and maintain ICE Encompass (Desktop/Web) and related platforms
• Configure business rules, forms, milestones, fields, workflows, notifications, and reporting logic
• Lead system releases, testing (UAT/regression), and deployments
• Troubleshoot system issues and coordinate resolutions with vendors and IT
• Develop reports, dashboards, and KPIs using SQL or BI tools
• Analyze pipeline performance, SLAs, and operational trends
• Support executive reporting, data validation, and audit requests
• Support regulatory updates (e.g., HMDA, TRID) and system changes
• Ensure alignment with internal controls and policies
• Maintain documentation for system changes and releases
• Execute UAT, regression testing, and validation efforts
• Develop test plans, scripts, and documentation
• Support project planning, implementation, and post-production activities
• Perform other duties as assigned

Benefits

• Sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level