Quality Control Analyst - Mortgage Servicing

Fifth Third Bank • Cincinnati, OH

20h • Onsite

About The Position

Performs a wide range of duties related to the quality control testing of mortgage loans for origination and/or servicing transactions. Responsible for conducting post transaction servicing reviews, and does not have lending authority. Performs moderately complex and targeted reviews of selected transactions to confirm that the transactions have been executed and documented in compliance with the requirements of the Bank, investors and other regulatory agencies, as well as the standards and procedures set forth in the Bank's Quality Control Program. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Requirements

• Bachelor's degree or equivalent experience in banking, lending or quality control required.
• Knowledge of the fundamental concepts related to mortgage servicing transactions along with the ability to apply that knowledge in a quality control function.
• Knowledge of the Bank's, Investors' and Government Program guidelines, as well as policy, legal and regulatory requirements.
• Knowledge of common and standard banking documentation and terminology.
• Must be able to work within teams and independently to manage and execute multiple tasks/projects in a dynamic work environment.
• Professional verbal and written communication skills and the ability to communicate with discretion and understanding when confidentiality is needed.
• Must be analytical and possess ability to interpret and apply policies and regulations across a complex business.
• Must identify opportunities and take action to build trusting strategic internal and external relationships and networks.
• Must be approachable and collaborative, thrive in a fast-paced dynamic environment, and be comfortable quickly shifting priorities on short notice.
• Working knowledge of Microsoft Office products required.
• Ability to work with minimal supervision.
• Strong organizational skills.
• Ability to work efficiently with a low margin of error.

Nice To Haves

• Desired degrees: Business, IT, Accounting, Finance and Economics
• Minimum 1-2 years advanced level relevant servicing transaction related experience preferred.

Responsibilities

• Support mortgage servicing quality control.
• Full loan file review to confirm the transaction meets published Bank and Investor credit policy requirements.
• Reviews all data elements and documentation pertaining to the approval or servicing of the loan or product.
• Review of Bank and various agency product guides and policies, which also requires knowledge of archived or dated origination and servicing guidelines as the quality control review is performed on a lagged basis.
• Completes reviews on targeted files requiring elevated skill and knowledge.
• Documents work and research performed.
• Prepares a clear, concise report of loan level test results including details of moderate and significant findings on a file-by-file basis to be distributed to appropriate internal parties.
• Tracks and escalates trending concerns to QC Manager or Director.
• Completes investigation referrals for submission to Bank Protection upon discovery of any suspicious activity.
• Assists in any follow up research to assist the investigation.
• Identify and report on issues and trends; escalate for review.
• Build and maintain collaborative relationships with LOB, Business Control groups and the second and third lines of defense (such as Legal, Compliance, Enterprise Risk and Audit).
• Contribute to customer and client satisfaction and deliver value to internal and external customers.
• Participate in audit and regulatory issue follow-up processes.
• Additional duties as assigned.

Benefits

• Comprehensive benefits and differentiated compensation offerings
• Eligible to participate in an incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree