Business Analyst

Renovo Financial•Chicago, IL

4d•Hybrid

About The Position

Renovo Financial is seeking a highly skilled and motivated Business Analyst with Salesforce and FinTech expertise. The role translates business requirements into technical solutions and works with stakeholders across departments to gather, analyze, and document business needs for internal systems. The position reports directly to Jonathan Matal, AVP- IT Operations, and is exempt from overtime. The Business Analyst will support implementations and enhancements, analyze and improve business processes and workflows within Salesforce, and create functional specifications, user stories, and acceptance criteria. The role partners with Salesforce administrators, developers, and cross-functional teams to design and implement solutions, and conducts stakeholder workshops, training, and demonstrations. It also includes testing and validating solutions, supporting end-users, and staying current on Salesforce updates and best practices. Renovo Financial is a Chicago-based private lender serving real estate investors who acquire and renovate residential properties. The company describes its approach as service-oriented and solutions-focused, and notes recognition as a fast-growing Chicago company and a workplace award recipient.

Requirements

Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
Proven experience as a Business Analyst focused on Salesforce CRM.
At least 2 years of experience with Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Lightning Experience.
Strong analytical skills and the ability to translate business requirements into technical solutions.
Excellent communication, collaboration, and stakeholder management skills.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Demonstrate ethical conduct and professionalism, self-motivation, a proactive and positive attitude, adaptability, teamwork, and open-mindedness.

Nice To Haves

At least 3 years of experience supporting loan servicing organizations through business analysis, process improvement, or technology initiatives; understanding loan servicing workflows from boarding through payoff and translating servicing requirements into scalable technology solutions is desirable.
Lending industry experience, especially with FinTech solutions such as nCinco, Fundingo, or similar.
Salesforce certifications, such as Salesforce Administrator or Salesforce Certified Platform App Builder.
Experience with Agile/Scrum methodologies and tools such as Jira.

Responsibilities

Collaborate with stakeholders to gather and understand business requirements related to implementations and enhancements.
Analyze and document business processes, workflows, and user stories to identify opportunities for improvement and optimization within Salesforce.
Translate business requirements into functional specifications, user stories, and acceptance criteria for configuration, customization, and development.
Work with Salesforce administrators, developers, and cross-functional teams to design and implement solutions that meet business needs.
Conduct stakeholder workshops, training sessions, and demonstrations about Salesforce capabilities and functionality.
Test and validate solutions to ensure they meet business requirements and follow best practices.
Provide ongoing support, troubleshooting, and training to end-users to improve adoption and effectiveness of Salesforce applications.
Stay informed about Salesforce updates, releases, and best practices to enhance the Salesforce environment and drive innovation.