Business Analyst

First Student•Cincinnati, OH

About The Position

The Business Analyst works closely with business stakeholders, portfolio managers, and subject matter experts to understand business needs and support strategic goals through technology. The role builds relationships across the organization, analyzes business processes, identifies opportunities for improvement, and translates business needs into effective technology solutions. The Business Analyst gathers and documents requirements, facilitates current- and future-state process design, and creates specifications and supporting documentation for business and technical audiences. The role partners with program leads, application owners, project teams, IT, end users, and solution providers throughout solution design, implementation, and change management. It also evaluates business impacts of changes, communicates project risks and concerns, and contributes to business cases and portfolio planning. The position requires English proficiency for training, safety communications, company policies, employment documents, and other job-related communications. Compensation ranges from $70,000 to $90,000, depending on experience.

Requirements

Bachelor’s degree in Management Information Systems or a related field, or an equivalent combination of education and experience.
High school diploma or equivalent.
8+ years of experience developing business requirements or equivalent experience.
5+ years of experience in business process analysis or management, data analysis, and workflow analysis.
Strong business analysis skills, including requirements gathering, process modeling, workflow development, process improvement, and reengineering.
Strong analytical and problem-solving skills, including the ability to translate complex technical concepts into business terms.
Strong written and verbal communication skills and ability to work effectively with business and IT leaders, managers, subject matter experts, and cross-functional teams.
Experience creating business requirements, process flows, diagrams, workflows, and other documentation supporting technology initiatives.
Familiarity with the project delivery lifecycle and experience supporting technology or business application changes.
High proficiency in Microsoft Visio, Excel, and PowerPoint.
Experience with Microsoft Power Automate tools.
Experience with Microsoft Power BI.
SQL experience.
English proficiency.

Nice To Haves

CBAP or ISEB certification.
Order Entry and/or Accounts Receivable (A/R) support experience.
Billing platform or billing system experience.

Responsibilities

Build relationships with business stakeholders and subject matter experts to understand key business functions, processes, and technology needs.
Elicit, analyze, and document business requirements using interviews, workshops, process analysis, use cases, and other business analysis techniques.
Evaluate information from multiple sources to identify underlying business needs, resolve conflicts, and translate high-level requirements into detailed functional specifications.
Facilitate as-is and to-be process design, identifying opportunities for standardization, process improvement, and greater efficiency.
Create business requirements, process documentation, workflows, and supporting materials for business and technical teams.
Partner with Program Leads, Application Owners, and solution providers to ensure requirements are understood and proposed solutions address business needs.
Serve as a liaison between business stakeholders, end users, project teams, IT, and solution providers throughout solution design, implementation, and change management.
Assess the business impact of system and process changes and ensure changes are documented and communicated.
Maintain visibility into planned and ongoing projects, communicating business impacts, risks, issues, and concerns to stakeholders and leadership.
Identify opportunities to use technology to improve business processes, effectiveness, and efficiency.
Research emerging technology and new business initiatives that may require IT involvement and provide input to portfolio management teams.
Develop business cases and statements of requirements for proposed systems, including expected benefits and estimated costs.
Comply with standards established by the BA Community of Practice.