Business Analyst - SAO (SEAM Student Accounts)

Johns Hopkins University•Baltimore, MD

21h•$64,470 - $112,850•Remote

About The Position

The Business Analyst supports Johns Hopkins University’s Office of Student Accounts and Enrollment Management (SEAM), providing analytical and reporting support for Student Accounts. Reporting to the Associate Director of Systems and Reporting, the position prepares, maintains, and validates recurring operational, financial, reconciliation, and management reports. It also responds to ad hoc data requests, analyzes student financial activity, identifies trends and discrepancies, and develops reporting to support decision-making, compliance, and daily business activities. The role supports bank and financial reconciliations by comparing activity across banking, financial, and student systems, researching variances, validating report accuracy and completeness, and helping resolve discrepancies. It also identifies opportunities to improve, automate, and standardize recurring reports, reconciliations, and data validation processes. The Business Analyst provides analytical and project support for the University’s Workday implementation and other system and integration initiatives affecting Student Accounts. The work includes requirements gathering, data validation and reconciliation, testing, reporting requirements and development, documentation, issue tracking, and related project deliverables. The position collaborates with Student Accounts leadership, University Information Systems (UIS), project teams, consultants, vendors, and other university stakeholders to support accurate reporting, data integrity, and successful implementation outcomes. This is a limited-time position.

Requirements

Bachelor’s degree in a related field.
Three years of related experience.
Ability to explain basic technical concepts to a non-technical audience.
Strong logic and reasoning capabilities.
Process-oriented approach and ability to document current-state and future-state workflows.
Interpersonal skills and comfort interacting with diverse groups at different organizational levels.
Clear and effective communication, with strong listening, oral, and written skills.
Detailed understanding of the phases of the software development life cycle.
Ability to develop test cases and oversee user acceptance testing.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma or equivalent, as permitted by the JHU equivalency formula.

Nice To Haves

Master’s degree.
Four years of related work experience demonstrating increasing responsibility.
Experience in higher education.
Project management experience.
Accounts receivable or billing experience.
Experience with document imaging systems, preferably OnBase.

Responsibilities

Develop, maintain, and enhance analytical and operational reports for Student Accounts leadership, daily operations, reconciliations, compliance monitoring, and decision-making.
Analyze student financial data to identify trends, anomalies, discrepancies, and opportunities for process or system improvement.
Perform data validation, reconciliation, and quality assurance across Student Accounts systems, Workday, the Student Information System, and other integrated platforms.
Translate analysis into clear findings, dashboards, reports, and recommendations for leadership and business stakeholders.
Represent Student Accounts business, reporting, data, and system requirements in the Workday implementation and other transformation initiatives.
Participate in Workday design and implementation activities, including requirements gathering, business process review, data mapping, configuration validation, integration testing, user acceptance testing, and implementation readiness.
Evaluate existing Student Accounts reports and data processes and help define future-state reporting requirements in Workday and related systems.
Validate data conversion, integrations, and financial transactions for accuracy and completeness during implementation and post-production activities.
Serve as a point of contact and liaison among Student Accounts, UIS, Workday project teams, consultants, and other university partners.
Elicit, define, analyze, and document business, functional, data, and reporting requirements for systems and business processes.
Work with subject-matter experts to understand business problems and operational and reporting needs, and recommend solutions.
Develop test scenarios and cases and perform or coordinate system, integration, regression, and user acceptance testing.
Document test results, defects, data discrepancies, and business impacts, and coordinate resolution with functional and technical teams.
Identify system, process, reporting, and data impacts across upstream and downstream systems and recommend alternatives or remediation.
Identify cross-functional dependencies and coordinate with stakeholders on priorities, risks, and implementation impacts.
Facilitate business requests, assess reporting and system needs, manage prioritization, and work with technical teams to resolve issues.
Manage and support JIRA requests for Student Accounts systems, reporting, enhancements, defects, and technical initiatives.
Assist with triage and root-cause analysis of production, integration, reporting, and data-related issues.
Develop documentation, procedures, reporting definitions, data mappings, and other materials that promote consistent and sustainable business processes.
Partner with vendors, UIS, project teams, and university stakeholders to explore, select, implement, test, and support technology solutions.