Business Systems Analysis

Leidos•Shiloh, IL

1d•$116,350 - $210,325•Hybrid

About The Position

The Business Analyst supports Leidos’ Global Solutions Management – Operations II (GSM-O II) contract at DISA. The contract covers operations, sustainment, maintenance, repair, and defense of the Defense Information System Network within the DOD Information Network, as well as innovation and support for DISA’s mission partners. The role supports a hybrid onsite/offsite schedule at a designated facility: Fort Meade, Scott AFB, the SATX DISA facility, or Hill AFB. An active Secret clearance is required upon starting employment. The Business Analyst works directly with customers to capture and communicate business and user requirements. In collaboration with product owners, subject matter experts, and development teams, the analyst defines detailed stories and epics with acceptance criteria and facilitates meetings with technical and operational teams. The role also authors and peer reviews functional, technical, training, planning, and roadmap documents. The position involves requirements analysis and traceability, process analysis, data governance and data quality, analytics and reporting, Agile delivery, and coordination of engineering activities through integration, testing, deployment, and assessment. The analyst participates in user acceptance testing, supports stakeholder training and data governance forums, and may direct and mentor junior team members and coordinate team staffing and workloads.

Requirements

U.S. citizenship.
Active DoD Secret clearance.
Ability to commute for hybrid onsite/offsite support to Scott AFB, IL; Fort Meade, MD; the SATX DISA facility; or Ogden, UT.
Bachelor’s degree with 12–15 years of relevant experience, or master’s degree with 10–13 years of prior relevant experience; additional work experience may substitute for a degree.
Ability to work effectively across multidisciplinary teams.
Proficiency in Microsoft PowerPoint, Word, and Excel.
Ability to maintain requirements traceability for software systems using an RVTM.
In-depth knowledge of data modeling, data architecture, and data warehousing.
Demonstrated experience with Agile methodologies, including Scrum.
Ability to work independently and as part of a team, prioritize competing work, and complete assignments accurately and on time.

Nice To Haves

Exposure to ServiceNow applications such as Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), or Order Management Telecommunications (OMT).
Experience with Jira, Git, and Confluence.
Understanding of ITIL Foundation or ITIL certification.
AWS cloud and ServiceNow certifications.
Bachelor’s degree in a technical field such as Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline.
Experience with large software systems, including hardware integration and testing.
Experience working with multidisciplinary technical development teams.
Experience using SAFe as an Agile development methodology.
Experience migrating from a legacy application to a new application.
Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality.
Experience using Kanban to improve support-team flow.
Experience with DevOps/DevSecOps and CI/CD implementation.

Responsibilities

Elicit, analyze, communicate, and validate business-process requirements, translating them into functional and technical requirements for development teams.
Create data sets and visualizations to improve reporting and analytics quality.
Extract, scrub, and transform data; maintain metadata and data dictionaries; identify data issues and perform or coordinate data fixes and manual extracts.
Track, monitor, and update user stories in Atlassian Jira.
Document current-state (“As-Is”) processes and work with product owners, SMEs, and developers to define future-state (“To-Be”) processes.
Establish governance and lifecycle-management processes for relevant data domains.
Conduct focus groups and analyze qualitative findings alongside survey results.
Set expectations and monitor team performance, commitments, milestones, and delivery objectives.
Build and maintain relationships with customers, leadership, and stakeholders to align priorities and expectations.
Oversee staffing, workload distribution, and resource utilization.
Direct, manage, and mentor junior team members.
Support engineering activities including requirements analysis, requirements traceability matrices, implementation planning, third-party coordination, integration and testing, documentation, deployment, and system assessment.
Maintain accountability for pertinent data accuracy and execute leadership-approved data updates.
Align business processes and digital solutions with strategic roadmaps and integrate existing data domains and business processes.
Document and communicate data-attribute purposes, definitions, and acceptable values to stakeholders.
Design, implement, and operate processes to monitor data health, identify and remediate issues, and visually manage performance metrics.
Conduct stakeholder training and participate in data governance forums as needed.
Collaborate with developers on integrations connecting master data with other systems.
Work with AWS and ServiceNow and within Agile cross-functional teams.
Work independently and collaboratively with limited direction, completing assignments accurately and on time while prioritizing competing requests and customer support.
Participate in user acceptance testing and recommend improvements.