Analyst Senior, Business Systems Analysis

FIS•Jacksonville, FL

About The Position

As an Analyst Senior, Business Systems Analysis within Technology Development Enablement at FIS, you will translate business needs into clear system and process requirements that improve how teams plan, execute and govern work. You will support enterprise tooling, process optimization and governance initiatives from intake and discovery through testing, implementation and adoption. The role partners across business and technology teams, works with a high degree of autonomy, and provides practical guidance on complex system changes and operational issues. You will strengthen the connection between business needs and technology delivery. Your work will help create scalable platforms, consistent processes and durable governance while giving delivery teams complete, actionable requirements. By improving analysis, testing, documentation and adoption, you will reduce friction and help Technology Development teams plan, execute, measure and govern work more consistently.

Requirements

Substantial business systems analysis experience, including responsibility for complex system, process or technology initiatives.
Demonstrated ability to elicit, analyze and document business, functional and non-functional requirements with clear acceptance criteria and traceability.
Experience supporting system development and implementation life cycles, including testing, issue resolution, rollout readiness and operational transition.
Strong analytical and problem-solving skills, including the ability to assess risks, evaluate options and develop practical recommendations with internal and external stakeholders.
Strong written and verbal communication skills, including preparation of detailed requirements, process documentation, reports and stakeholder presentations.
Ability to independently manage assignments, coordinate across multiple teams and provide direction or coaching to other analysts.
A university degree in business, computer science, information systems or a related discipline, or an equivalent combination of education, training and relevant experience.

Nice To Haves

Experience with enterprise work-management, product-management or portfolio platforms such as Jira, Aha! or Planview.
Experience with process governance, tool configuration, data analysis, controls, documentation or technology adoption initiatives.
Familiarity with agile delivery practices, backlog management, user stories, process mapping and structured testing or quality-assurance methods.

Responsibilities

Lead discovery and requirements activities for technology enablement requests, clarifying business outcomes, scope, acceptance criteria, dependencies and operational impacts.
Translate business needs into functional requirements, process maps, system specifications, user stories and other documentation for development, configuration and delivery teams.
Analyze current-state processes and system behavior, identify gaps and improvement opportunities, and recommend scalable solutions aligned with enterprise standards and governance expectations.
Coordinate testing, validation and implementation support for new systems, configurations and enhancements, including issue triage, risk assessment, readiness activities and post-launch stabilization.
Partner with technical and non-technical teams to troubleshoot complex issues, communicate requirements and decisions clearly, and maintain traceability from intake through delivery.
Develop training materials, procedures and knowledge content to help users adopt new tools and processes and sustain consistent ways of working.
Provide guidance and coaching to junior analysts, share reusable practices and contribute to continuous improvement of the team’s intake, analysis and delivery methods.