Analyst Sr Lead, Business Systems Analysis

FIS Global•Milwaukee, WI

About The Position

As an ATM/Payments Business Systems Analyst, you will serve as a subject matter expert supporting ATM products, operations and continuous improvement. The role spans testing, certification, implementations, documentation, development scope definition and client support, in partnership with internal teams, clients and external suppliers. It requires strong ownership, independent judgment and the ability to lead complex business systems analysis work. You will help support and strengthen ATM products while balancing implementations, operational needs and continuous improvement. Your expertise will help internal teams and suppliers resolve complex issues, improve practices and deliver effective solutions for clients. You will also share knowledge with other analysts and supplier resources to build capability across the broader team.

Requirements

Extensive business systems analysis experience, including experience leading large and complex projects.
Strong knowledge of the ATM industry, ATM messaging and related products and services.
Experience supporting software development life cycles, implementations, production operations and technical issue resolution.
Strong written and verbal communication skills and the ability to work effectively with clients, software engineers, development teams, vendors and operational support teams.
A resourceful and proactive approach, strong ownership and customer service, and the ability to work independently on complex initiatives.

Nice To Haves

Experience with ATM or payments testing, certification, technical documentation and implementation support.
A degree in computer science, information technology or information systems, or an equivalent combination of education, training and relevant work experience.

Responsibilities

Serve as a subject matter expert for ATM business opportunities, implementations and operational issues, providing guidance to sales, implementation and support teams.
Own key ATM and payments operational activities and product-improvement initiatives, including testing, certification, documentation and implementation support.
Partner with development teams to define scope, provide operational insight and support successful production rollouts.
Analyze ATM messaging, recreate issues in lab environments, validate procedures and communicate clear technical and business guidance to clients, vendors and internal teams.
Lead complex business systems analysis activities while sharing expertise, coaching other analysts and supplier resources, and supporting continuous improvement.