Business Analyst

Federal Reserve Bank of Philadelphia•San Francisco, CA

15h

About The Position

The Law Enforcement + Workplace Experience Group’s Support Office is seeking a Business Analyst to deliver actionable insights and lead projects and programs that support critical business decisions and improve organizational effectiveness. The role supports stakeholders across multiple business lines within WE + LE and the Bank. Success requires a growth mindset, initiative, the ability to manage multiple initiatives, and effective communication. The Business Analyst uses business knowledge and analytical skills to support WE + LE operations, strategic planning, programs, and business issues. The role gathers and analyzes data, develops insights and reporting, partners with stakeholders on requirements and solutions, and leads or supports cross-functional projects. It also coordinates information management and business continuity programs, administers collaboration tools, and supports recurring communications and leadership materials.

Requirements

Bachelor’s degree in Business Administration, Data Analytics, Information Management, Project Management, Public Administration, or a related field, or an equivalent combination of education, training, and work experience.
Typically 2 or more years of experience in business analysis, program coordination, project management, operations, information management, business continuity, or a related business support function.
Intermediate to advanced proficiency in Microsoft 365 applications, including Excel, PowerPoint, SharePoint, CoPilot, Teams, Word, Visio, and Project.
Experience creating dashboards, reports, infographics, or other data visualizations using Tableau, Power BI, or similar business intelligence platforms.
Strong project management, organizational, and coordination skills, including the ability to manage multiple priorities, navigate ambiguity, and drive work to completion in a dynamic environment.
Excellent written, verbal, and presentation skills, including the ability to communicate complex information and recommendations to diverse audiences.

Responsibilities

Use business knowledge and analytical skills to support decisions about WE + LE operations, strategic planning, programs, and business issues.
Collect, validate, analyze, and interpret data from multiple sources; identify trends and patterns; and develop insights, reports, dashboards, visualizations, and recommendations for leadership.
Partner with stakeholders and cross-functional teams to assess business needs, define requirements, evaluate alternatives, and implement projects, automation, data infrastructure, and process-improvement solutions.
Lead or participate in cross-functional projects and programs by developing project plans, coordinating meetings and communications, tracking deliverables, documenting decisions and action items, and supporting implementation.
Lead and improve the Group’s information management program, including coordinating records management, maintaining information maps and permissions, supporting assessments and inventories, overseeing records disposition, and monitoring compliance requirements.
Coordinate the Group’s business continuity program by maintaining continuity plans, facilitating exercises and attestations, tracking improvement actions, communicating requirements, and supporting organizational resilience.
Administer and enhance SharePoint sites, Teams environments, distribution groups, and related collaboration tools by managing permissions, organizing content, supporting compliance activities, and improving information access and usability.
Coordinate recurring business communications, reports, leadership presentations, and other information-sharing activities.
Communicate proactively with internal and external stakeholders, peers, and management while building and maintaining positive relationships.
Provide backup support for other analysts and team members across the Group.
Use sound judgment and discretion when handling sensitive business information, records, permissions, and data.