Business Analyst - remote

Hire Resolve

8h•Remote

About The Position

A global logistics and freight forwarding company is seeking a Product Owner / Business Analyst to own and evolve its global digital customer experience platform while standardizing and aligning underlying business processes with global standards. The role works across IT, Commercial, Operations, Executive Leadership, customers, and internal teams to translate business priorities and customer needs into product initiatives and improved platform experiences. The position oversees product strategy and roadmap development, customer discovery, process standardization, UX/UI improvements, market intelligence, emerging technology evaluation, backlog management, delivery execution, testing, change management, training, documentation, support, stakeholder engagement, and platform adoption. It also coordinates dependencies with enterprise applications and tracks platform and operational KPIs. The company offers a competitive salary based on experience; salary may be higher depending on experience and skills.

Requirements

At least 5 years of experience in Digital Product Management, Product Ownership, Business Analysis, or Digital Transformation managing customer-facing B2B platforms.
Degree in Business, International Logistics, Marketing, Communications, Accounting, or equivalent.
Strong grasp of product discovery, agile delivery, user journey mapping, and backlog prioritization.
Proficiency in business process mapping using Visio or similar, SQL, and process improvement frameworks such as Six Sigma/DMAIC.
Understanding of APIs, cloud platforms, system integration, data architecture, and practical AI/automation implementation.
Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint), collaborative tools (Teams, Zoom), and modern product management software.

Nice To Haves

Background in freight forwarding, supply chain, shipment visibility portals, or complex B2B self-service ecosystems.
CargoWise knowledge.

Responsibilities

Own and continuously evolve the digital product roadmap in collaboration with IT, Commercial, Operations, and Executive Leadership.
Translate business priorities, customer feedback, and technology trends into actionable initiatives, balancing near-term wins with long-term strategic outcomes.
Engage customers and internal Sales, Operations, and Customer Service teams to validate needs and map supply chain workflows.
Evaluate, redesign, and document standard business processes across local and global operations; prepare risk/benefit analyses and change requests.
Use product analytics, research, and usage data to make evidence-based decisions.
Champion a simplified, intuitive, and modern user interface for the digital platform.
Partner with UX/UI resources on information architecture, workflow design, user testing, and prototyping to simplify logistics processes.
Monitor supply chain and logistics digital trends and benchmark competing platforms and adjacent industries.
Identify and evaluate use cases for Generative/Agentic AI, predictive analytics, natural-language reporting, and automated exception management with data and engineering teams.
Own the product backlog and prioritize user stories according to business impact, customer value, adoption potential, and technical effort.
Write functional requirements, user stories, and acceptance criteria; define MVPs and phased release plans.
Partner with Engineering, Architecture, Integration, Data/Analytics, Cybersecurity, and Implementation teams through full delivery lifecycles.
Coordinate system dependencies with transportation, warehouse, customs, CRM, and finance enterprise applications.
Facilitate stakeholder workshops and manage project dependencies and risks.
Prepare test scripts, document functional enhancements, and lead UAT with business units and SMEs before deployment.
Develop training materials, desk references, user guides, and standard operating procedures using consistent BPM methodologies.
Deliver project documentation within target timelines and support business Champions during rollouts.
Act as the primary product point of contact across business and IT functions, communicating decisions, trade-offs, and progress.
Drive platform adoption among internal users and external clients, and partner with Commercial teams to streamline onboarding.
Track KPIs including active user adoption, digital transaction volumes, self-service rates, CSAT/retention, and operational efficiency gains.