Business Systems Analysis

Leidos•Odenton, MD

1d•$116,350 - $210,325•Hybrid

About The Position

The Business Analyst supports the Global Solutions Management – Operations II (GSM-O II) contract at DISA, which covers operations, sustainment, maintenance, repair, and defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN), along with operational mission transformation and support to DISA mission partners. The position supports a hybrid onsite/offsite schedule at Fort Meade, Scott AFB, the SATX DISA facility, or Hill AFB; a Secret clearance is required upon employment start. The Business Analyst works directly with customers to capture business and user requirements and communicate them to the team. The role defines detailed stories and epics with acceptance criteria in collaboration with product owners, subject matter experts, and development teams, and facilitates meetings with technical and operational teams. It also authors and peer reviews functional, technical, training, planning, and roadmap documents. The position translates business processes into functional and technical requirements, supports data analysis and governance, and maintains user stories in Jira. It contributes to engineering activities spanning requirements analysis and traceability, planning, coordination, integration and testing, documentation, deployment, and system assessment. The role also includes stakeholder training, user acceptance testing, team coordination and mentoring, and accountability for accurate data and delivery objectives.

Requirements

U.S. citizenship.
Active DoD Secret clearance; the posting also states a minimum Secret clearance is required upon the start of employment.
Ability to commute to Scott AFB, IL; Fort Meade, MD; the SATX DISA facility; or Ogden, UT for hybrid onsite/offsite support.
Bachelor’s degree with 12–15 years of relevant experience, or master’s degree with 10–13 years of prior relevant experience; additional work experience may substitute for a degree.
Ability to work effectively across multidisciplinary teams and independently with limited direction, completing assignments accurately and on time while prioritizing competing requests.
Proficiency in Microsoft PowerPoint, Word, and Excel.
Ability to maintain requirements traceability for software systems (RVTM).
In-depth knowledge of data modeling, data architecture, and data warehousing.
Demonstrated experience with Agile methodologies, including Scrum.
Experience with AWS and ServiceNow, as stated in the role description.
Experience collaborating with developers on designing and developing integrations that connect Master Data with other systems.

Nice To Haves

Exposure to ServiceNow applications such as Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), and Order Management Telecommunications (OMT).
Experience with Jira, Git, and Confluence.
Understanding of ITIL or ITIL certification.
AWS cloud and ServiceNow certifications.
Bachelor’s degree in a technical field such as Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline.
Experience with large software systems, including hardware integration and testing.
Experience working with multidisciplinary technical development teams.
Experience using SAFe as an Agile development methodology.
Experience moving from a legacy application to a new application.
Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality.
Experience using Kanban to improve flow on support teams.
Experience with DevOps/DevSecOps and CI/CD implementation.

Responsibilities

Elicit, analyze, communicate, and validate business-process requirements, translating them into functional and technical requirements for development teams.
Define detailed user stories and epics with acceptance criteria in collaboration with product owners, SMEs, and development teams; track and update stories in Jira.
Facilitate meetings with internal technical and operational teams and work with stakeholders to identify current-state processes and define future-state processes.
Author and peer review functional, technical, training, planning, and roadmap documents.
Create data sets and visualizations to support reporting and analytics; extract, scrub, and transform data; maintain metadata and data dictionaries.
Assist with identifying data issues, implementing data fixes, and performing manual extracts; maintain accountability for pertinent data accuracy and execute leadership-endorsed updates.
Establish governance and lifecycle management processes for relevant data domains, and develop and communicate data attribute purposes, definitions, and acceptable values.
Design and operate processes to monitor data health, identify and remediate data issues, and visually manage performance metrics.
Conduct focus groups and analyze their results alongside survey findings to derive insights.
Maintain requirements traceability for software systems, including the requirements traceability matrix, and participate in engineering activities such as implementation planning, third-party coordination, integration and test, documentation, deployment, and system assessment.
Collaborate with developers on integrations connecting Master Data with other systems and partner with business processes and digital solutions to align with strategic roadmaps and existing data domains.
Participate in user acceptance testing and recommend improvements; conduct stakeholder training and participate in data governance forums as required.
Set expectations, monitor performance, and hold teams accountable for commitments, milestones, and delivery objectives.
Build and maintain relationships with customers, leadership, and stakeholders to align priorities and expectations.
Oversee staffing, workload distribution, and resource utilization; direct, manage, and mentor junior team members.
Work independently and with multidisciplinary teams, prioritizing competing project requests and day-to-day customer support.