Business Analyst & Technical Writer
About The Position
The Business Analyst / Technical Writer supports enterprise technology modernization and operational improvement initiatives by translating complex business and technical information into clear, actionable, and user-focused documentation and requirements artifacts. This role serves as a bridge between business stakeholders, technical teams, and leadership to ensure initiatives are well-defined, documented, communicated, and aligned with organizational objectives. The position requires strong analytical, communication, and facilitation skills, along with the ability to independently manage multiple priorities in fast-paced environments. The ideal candidate is experienced in gathering and analyzing requirements, developing executive and technical documentation, supporting project management activities, and producing high-quality written products tailored to a variety of audiences.
Requirements
- Bachelor’s degree in Business Administration, Information Technology, Communications, Public Administration, or a related field. An equivalent combination of education and experience may be considered.
- 5+ years of experience in business analysis, technical writing, IT project support, or related disciplines.
- Demonstrated experience eliciting and documenting business and functional requirements for technology initiatives.
- Public Trust required
- Must be a U.S. Citizen
Nice To Haves
- Strong experience developing executive, business, operational, and technical documentation.
- Experience supporting cross-functional IT projects in Agile, hybrid, or traditional project environments.
- Strong written and verbal communication skills, including the ability to tailor messaging to executive, business, and technical audiences.
- Strong analytical, organizational, and problem-solving skills.
- Ability to manage multiple priorities and work independently with minimal supervision.
- Proficiency with Microsoft Office Suite, including Word, PowerPoint, Excel, Visio, and collaboration tools such as SharePoint, Teams, Jira, or Confluence.
Responsibilities
- Independently support business analysis and technical writing activities for technology modernization and operational improvement initiatives.
- Gather, analyze, and document business, functional, and technical requirements through stakeholder engagement and independent analysis.
- Develop and maintain clear, concise, and accurate documentation, including requirements documents, SOPs, user guides, process flows, governance artifacts, executive briefings, and presentations.
- Translate complex technical and business information into audience-appropriate materials for executive, business, and technical stakeholders.
- Analyze business processes and workflows to identify gaps, risks, and opportunities for process improvement and modernization.
- Coordinate with project teams, technical staff, and leadership to support project delivery, governance activities, and organizational communications.
- Manage multiple assignments independently, demonstrate initiative, and maintain strong attention to detail while producing high-quality deliverables in fast-paced environments
Benefits
- professional development plan
- on-the-job learning experiences
- formal development programs
- well-being programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
