Business Analyst, Operational Excellence (Workday HCM & Security)

The Salvation Army

About The Position

The Business Analyst, Operational Excellence supports The Salvation Army’s digital transformation by ensuring HR systems, processes, and data are effectively implemented, maintained, and optimized. The role improves employee experiences and organizational efficiency through HR analytics, process and system improvements, and Workday HCM configuration aligned with business needs, compliance requirements, and strategic objectives. Through collaboration with stakeholders and external partners, the position enables data-driven decision-making that strengthens HR operations and supports The Salvation Army’s mission across Canada. This is a temporary, fixed-term contract ending on August 31, 2027.

Requirements

A university degree in computer science or an approved equivalent combination of education and experience.
Three to five years of Workday experience, including business process, reporting, and demand management.
Two to three years of previous Business Analysis experience.
Business problem identification, critical thinking and problem-solving, requirements gathering and analysis, value analysis/benefits mapping, and process mapping skills.
Strong expertise in Workday HCM and Security, with the ability to support, configure, and optimize core HR systems and processes.
Proven experience delivering large-scale, high-profile projects in complex, multi-system and multi-business environments.
Demonstrated success working within cross-functional project delivery teams on initiatives of significant scope and impact.
Skills in business relationship management, including stakeholder engagement, requirements analysis, consultation, and influencing decision-making.
Ability to adapt and manage multiple priorities, competing deadlines, and changing business needs.
Experience working in Agile environments and collaborating effectively with technical and business teams.
Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Word and PowerPoint for reporting, analysis, and presentations.
Excellent communication, analytical, and problem-solving abilities, with a commitment to continuous learning and professional development.

Nice To Haves

Workday certifications, preferably in benefits, compensation, and absence, or equivalent years of hands-on experience.

Responsibilities

Collaborate with HR, IT, and business stakeholders to prioritize enhancements, align system initiatives with organizational needs, and support successful project delivery.
Gather and document business requirements so HR processes, data, and system solutions support operational objectives.
Translate business needs into Workday HCM and Security solutions, bridging user requirements and system capabilities.
Resolve complex Tier 3 support issues and provide subject matter expertise to maintain system reliability, compliance, and user satisfaction.
Analyze HR data and reporting trends to generate insights for strategic decision-making and operational excellence.
Recommend process and security improvements to enhance data accuracy, governance, efficiency, and system performance.
Implement system enhancements, releases, and change management activities to improve HR technology, reporting, and user experience.
Manage data migration, validation, reconciliation, and risk mitigation activities for accurate and successful system implementations.
Oversee governance, testing, approvals, gap analyses, and cross-functional impacts to keep HR processes and Workday configurations effective, compliant, and aligned with business requirements.