Business Analyst IV

Modivcare

5d•$81,000 - $111,400

About The Position

The Business Analyst IV supports leadership by analyzing business processes, systems, and technologies to identify opportunities for improvement. The role maintains and configures business systems, promotes their effective operation and alignment with organizational goals, and collaborates with cross-functional teams to improve efficiency and business performance. It also provides advanced system support, reporting and data validation, process improvement, project leadership, and guidance to junior team members. The role uses approved AI-assisted tools for work such as coding and scripting, testing, debugging, troubleshooting, documentation, and technical research. AI-generated outputs must be reviewed and validated for security, privacy, quality, accuracy, and responsible use. The position also supports evaluation and adoption of AI technologies and may take on additional related activities as technologies and business practices evolve.

Requirements

Bachelor's degree required, or an equivalent combination of education and/or experience.
Seven or more years of experience in data analysis, business operations, and software solutions.
Extensive experience working with large-scale software solutions and systems.
Effective communication and ability to work closely with all levels of management across departments.
Strong organizational, problem-solving, analytical, communication, and team leadership skills.
Results-oriented and customer-focused, with the ability to manage multiple projects simultaneously.
Ability to communicate clearly to a variety of audiences, including strong presentation skills.
Flexible and adaptable, with the ability to work in ambiguous situations and thrive in a fast-paced environment.
Ability to build processes and procedures that drive results and hold processes accountable.
Ability to motivate teams toward shared goals and excellence.
Strong Microsoft Office skills, including Word, Excel, and PowerPoint.
Strong planning, critical-thinking, and problem-solving skills, with excellent attention to detail and accuracy.
Program management capabilities to lead initiatives and facilitate cross-functional collaboration and support.
Ability to execute ad-hoc projects quickly, adapt to change, make critical decisions while following company procedures, and organize and direct oneself while providing guidance.
General statistics knowledge and familiarity with trending, time-series analysis, and regression analysis.

Responsibilities

Serve as systems administrator or coordinator for relevant business systems and platforms.
Act as a subject matter expert and provide guidance on technology changes and updates.
Provide second-level technical support to teams using business systems, resolving complex issues and helping improve system use and efficiency.
Conduct regular business-system audits to assess compliance with processes and identify operational efficiencies.
Maintain awareness of business needs, processes, operations, and project activities, including how technology affects workflows.
Develop and manage ad-hoc reports to identify trends and track performance in support of operational improvements.
Evaluate existing business processes and identify and execute improvement initiatives.
Provide support for real-time operational adjustments and changes.
Provide reporting-team subject matter expertise and data validation as needed.
Mentor, support, and guide junior team members.
Lead projects and perform other duties as assigned.
Use approved AI-assisted tools for coding or scripting, testing, debugging, troubleshooting, documentation, technical research, and related work; review and validate generated outputs against company standards.
Support the adoption and expansion of AI technologies by evaluating tools, uses, and processes and providing constructive feedback.