Business Analyst III

NextEra Energy • Houston, TX

2d

About The Position

Employees in this role conduct complex operational analyses and lead medium to large project teams to support informed decision-making within the business unit. The position conducts quantitative and qualitative research for special projects, prepares reports that support business operations, and assists with process design and modification for continuous business improvement. Other job-related duties may be assigned.

The position-specific description identifies the role as a Customer Advocacy Specialist on EverBright’s Customer Advocacy team. The specialist handles regulatory, legal, and executive-level customer escalations across a solar energy portfolio, supporting accurate and timely responses, customer protection, agreement value, and compliance. The role includes structured training during the first year in legal response drafting, settlement operations, and compliance reviews, with increasing responsibility as proficiency grows.

Requirements

• High school graduate or GED.
• Bachelor's degree or equivalent experience.
• At least 1 year of experience, as listed in the general job qualifications.
• 2 or more years of experience in customer advocacy, regulatory affairs, compliance, or a related field, as listed in the position-specific qualifications.
• Strong written communication skills and ability to adapt tone for regulatory, legal, and executive audiences.
• Ability to manage a high-volume, multi-case workload with strong organization and follow-through.
• Comfort working in a structured, process-driven environment while adapting as workflows evolve.
• Collaborative, team-first mindset and openness to ongoing training and development.

Nice To Haves

• Experience with Salesforce or a similar case management platform.

Responsibilities

• Conduct complex operational analyses and prepare reports that provide operational or technical support to business operations.
• Conduct quantitative and qualitative research to support medium to large special projects.
• Assist with process design and modification for continuous business improvement.
• Draft and manage responses to complaints filed with the BBB, IL Shines, state agencies, and executive offices, ensuring they are accurate, timely, compliant, and aligned with company policy and regulatory requirements.
• Coordinate with internal stakeholders to gather case information and resolution details.
• Draft legal responses to escalated customer complaints in coordination with the legal and compliance team.
• Maintain organized records of legal correspondence and case outcomes.
• Support offshore and nearshore teams with customer escalations from intake through resolution.
• Collaborate with teammates and cross-functional partners to route and resolve complex cases, building toward independent escalation ownership.
• Conduct compliance integrity reviews to verify case handling meets internal standards and external regulatory requirements; identify patterns, gaps, or risks and escalate them appropriately.
• Learn and support the governance approval process for escalated resolutions and contract modifications.
• Develop proficiency in drafting customer settlement agreements under manager guidance.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level