BUSINESS ANALYST III
About The Position
The Business Analyst, Sales Operations supports a medical device sales organization by delivering data-driven insights, maintaining reporting infrastructure, and enabling accurate compensation and performance management. The role manages large, complex datasets across multiple systems and translates them into actionable dashboards, KPI reporting, and analysis to drive commercial decision-making. It also provides reporting and analytics support across Sales Operations, Customer Service, Rebates, and Accounts Receivable, helping ensure visibility into commercial performance and financial outcomes. The position develops and maintains SQL queries, data models, Power BI dashboards, and recurring reports; supports sales planning, forecasting, quotas, performance tracking, and compensation processes; and produces reporting for leadership. It collaborates with Sales, Finance, Customer Service, IT, and Commercial teams, contributes to process improvements and special projects, and assists with rebate administration training. The work takes place in a smoke-free office setting at corporate headquarters, with extensive computer and telephone work and interaction with employees, management, and customers.
Requirements
- Bachelor’s degree in Business, Analytics, Finance, Information Systems, or a related field.
- 3–5+ years of experience in sales operations, business analysis, or a related role.
- Experience working with large datasets across multiple systems.
- Strong proficiency in SQL for data extraction, transformation, and analysis.
- Strong proficiency in Power BI dashboard development and KPI reporting.
- Experience with SaaS CRM systems such as Salesforce, Veeva, or similar.
- Experience with SAP Business Warehouse.
- Experience with Microsoft SharePoint, PowerAutomate, and Teams.
- Experience supporting sales compensation and operational reporting processes.
- Ensure consistent, dependable attendance and be willing to accommodate non-standard work hours as necessary.
- Ability to effectively manage job-related stress and foster productive workplace interactions.
- Ability to communicate clearly, analyze and present numerical information, plan and organize work, and collaborate in problem solving.
Nice To Haves
- Experience in medical device, healthcare, or regulated commercial environments.
- Exposure to Customer Service, Rebates, or Accounts Receivable reporting and analytics.
- Experience with enterprise KPI frameworks and commercial reporting standards.
- Familiarity with data governance and reporting automation best practices.
- Experience with AS400 query language, such as DB2/IBM i SQL.
Responsibilities
- Manage and analyze large datasets from CRM, ERP, and related enterprise systems.
- Build and maintain SQL queries and data models for scalable reporting and analysis.
- Develop and enhance Power BI dashboards and recurring reports across Sales Operations, Customer Service, Rebates, Accounts Receivable, and compensation performance.
- Ensure accuracy, integrity, and consistency across reporting outputs.
- Deliver actionable insights to support business decisions and performance improvement.
- Support territory planning, quota setting, forecasting, and performance tracking.
- Provide KPI and dashboard support to Sales Operations and adjacent functions, including Customer Service, Rebates, and Accounts Receivable.
- Maintain and optimize SaaS CRM systems such as Salesforce or Veeva to ensure data quality and usability.
- Improve operational workflows through documentation, standardization, and automation.
- Use SharePoint and Microsoft Teams to manage reporting content, documentation, and collaboration.
- Support sales compensation plan modeling, administration, and analysis.
- Validate commission calculations and resolve payout discrepancies.
- Analyze compensation trends and plan effectiveness in relation to performance goals.
- Support monthly and quarterly commission processes and reporting.
- Produce weekly, monthly, and quarterly reporting packages for leadership.
- Develop and maintain KPIs and performance metrics across commercial and operational functions.
- Analyze sales, service, rebate, and receivables trends to identify opportunities and risks.
- Support annual planning cycles, including quota and target development.
- Partner with Sales, Finance, Customer Service, IT, and Commercial teams to align data, systems, and reporting.
- Translate complex datasets into concise insights for technical and non-technical audiences.
- Provide analytical input and track deliverables for cross-functional initiatives.
- Work with team members and departments to research and help resolve rebate and sales tracing issues, and identify and report recurring or systemic problems to Department Management.
- Participate in departmental special projects, including system testing; coordinate testing activities and help develop testing scenarios with department management.
- Assist Department Management with training new Rebate Coordinators and cross-training existing employees on Rebate Administration systems and processes.
- Identify and resolve problems promptly, analyze information, develop alternative solutions, and contribute to group problem solving.
- Manage customer situations, respond to service needs and requests, solicit feedback, and meet commitments.
- Communicate clearly in writing and verbally, present numerical data effectively, participate in meetings, and tailor communication to the audience.
- Prioritize and plan work, use time efficiently, set goals, organize or schedule tasks, and develop realistic action plans.
- Generate creative suggestions and innovative approaches to improve work.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
