Business Analyst III

NextEra Energy • Houston, TX

1d

About The Position

NextEra Energy Resources is one of America’s largest wholesale electricity generators, using diverse energy sources to deliver energy solutions. The position-specific description identifies a Customer Advocacy Specialist role on EverBright’s Customer Advocacy team, handling regulatory, legal, and executive-level customer escalations across a solar energy portfolio. The role includes structured training during the first year in legal response drafting, settlement operations, and compliance reviews, with increasing responsibility as proficiency grows.

The job overview for Business Analyst III describes a role conducting complex operational analyses and leading medium to large project teams to support informed business-unit decision making. It includes analyzing operations, researching special projects, and assisting with process design and modification for continuous business improvement. The posting also lists a high school diploma or GED, a bachelor’s degree or equivalent experience, and at least one year of experience as required qualifications; a bachelor’s degree is preferred.

Requirements

• At least 2 years of experience in customer advocacy, regulatory affairs, compliance, or a related field, as stated in the position-specific description.
• Strong written communication skills, including the ability to adapt tone for regulatory, legal, and executive audiences.
• Ability to manage a high-volume, multi-case workload with strong organization and follow-through.
• Comfort working in a structured, process-driven environment while adapting as workflows evolve.
• High school graduate or GED.
• Bachelor’s degree or equivalent experience.
• At least 1 year of experience, as stated in the Business Analyst III required qualifications.

Nice To Haves

• Experience with Salesforce or similar case management platforms.
• Bachelor’s degree.

Responsibilities

• Draft and manage responses to complaints filed with the BBB, IL Shines, state agencies, and executive offices.
• Ensure responses are accurate, timely, compliant, and aligned with company policy and regulatory requirements.
• Coordinate with internal stakeholders to gather case information and resolution details.
• Draft legal responses to escalated customer complaints in coordination with the legal and compliance team.
• Maintain organized records of legal correspondence and case outcomes.
• Support offshore and nearshore teams with customer escalations from intake through resolution.
• Collaborate with teammates and cross-functional partners to route and resolve complex cases.
• Build toward independent ownership of escalations as proficiency grows.
• Conduct compliance integrity reviews to ensure case handling meets internal standards and external regulatory requirements.
• Identify patterns, gaps, or risks and escalate them appropriately.
• Learn and support the governance approval process for escalated resolutions and contract modifications.
• Develop proficiency in drafting customer settlement agreements under manager guidance.
• Conduct analyses and prepare reports that provide operational or technical support to business operations.
• Conduct quantitative and qualitative research to support medium to large special projects.
• Assist with process design and modification for continuous business improvement.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level